Devin Meza
Murrieta,CA
Summary
Experienced Level 4 Field Technician and former Field Service Manager with over 10 years in satellite, smart home, and broadband infrastructure. Expertise in field operations, technical troubleshooting, and team leadership. Skilled in managing high-volume shifts, training technicians, and enhancing customer satisfaction and safety metrics.
Overview
14
14
years of professional experience
Work History
Tech Level IV
EchoStar Corporation
Riverside, Ca
05.2025 - Current
- Executed advanced technical solutions and led coaching initiatives to enhance team performance and drive high-revenue upselling as a Level 4 Field Technician at Dish Network / EchoStar Corp.
- EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Delivered TV and Smart Home solutions to millions of customers, educating and connecting households while contributing to a world-class customer experience. Ensured excellent customer experience, serving as the backbone of the organization. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
- Diagnosed and resolved technical issues related to satellite signals and connectivity for improved service reliability.
- Conducted regular maintenance on satellite systems to maintain optimal performance and reliability.
- Installed satellite dishes and associated equipment at various customer locations to ensure optimal viewing experience.
Field Service Manager
Dish Network
San Diego, CA
05.2019 - 05.2025
- Supervise and manage performance of ten to fifteen technicians on a daily basis
- Develop technicians to create a high-performing team
- Train new hire technicians and ensure the comprehension of company standards
- Monitored technician performance to uphold Dish Network's customer service standards
- Resolved major customer issues to enhance satisfaction and retention
- Submitted biweekly payroll for twelve technicians, ensuring accurate and timely processing
- Maintain jobs both on site and from the field service system
- Oversee the maintenance and inspection of fifteen company vans
- Ranked as the leading team in Southern California for December through strategic teamwork and dedication.
Field Technician
DISH Network / EchoStar Corp
San Diego, California
02.2016 - 05.2019
- Advanced Technical Execution: Perform complex installations, site surveys, and repairs for residential and commercial satellite and smart home systems, including Google Nest and Polk Audio.
- Quality Assurance: Maintained exceptional signal reliability and low "trouble call" rates through precision calibration and strict adherence to EchoStar safety standards, ensuring optimal system performance.
- Performance Leadership: Achieved high "dollars per work order" by educating customers on integrated smart home solutions and accessory upgrades, enhancing customer satisfaction and increasing sales.
- Operational Management: Managed company vehicle and inventory accurately, ensuring all tools and parts available for 10–12 hour shifts in varying climates, supporting efficient operations.
- Mentorship & Coaching: Served as a subject matter expert and coach, conducting ride-alongs to train new hires on safety protocols, signal peaking, and technical troubleshooting.
Customer Service Associate
Costco Wholesale
Vista, CA
11.2014 - 02.2016
- Delivered prompt, courteous, and professional customer service throughout all operations, enhancing customer satisfaction.
- Provide outstanding customer service to patrons purchasing food, drinks, and general items
- Managed procurement of supplies and ingredients, ensuring inventory availability to meet customer demand.
- Review food inventories to ensure warehouse supplies meet the ongoing customer demand
- Ensure all designated eating areas are clean, sanitized, and prepared for customer utilization
- Oversaw logistics for unloading and storing large deliveries in warehouse.
- Maintained cleanliness of warehouse by organizing store carts and removing unwanted items.
- Met daily deliverables, earning positive feedback from team members for consistent performance.
Cashier/Sales Associate
Smart and Final
San Marcos, CA
08.2012 - 11.2014
- Contributed to the overall success of the business by providing excellent customer service
- Processed cash, check, and credit transactions promptly to ensure accurate purchases.
- Recorded total purchases while efficiently managing cashier duties.
- Verified price adjustments and sale items against price sheets and sale bulletins for accuracy.
- Directly managed the purchasing of items through various forms of customer payments
- Actively operated the credit card authorization system and ensured proper ID verification(s)
- Displayed high integrity level through managing cash balances and ensuring accurate results
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06-2012
Skills
- Technical: Satellite Dish Alignment, Signal Testing, IoT configuration, Networking (LAN/WAN), and Electrical troubleshooting
- Sales & Service: Consultative upselling, Customer training, and Issue resolution
- Advanced troubleshooting
- Smart home integration
- Safety: Safety Protocols, Tool Operation, and OSHA standards
- System installation
- Signal diagnostics
Timeline
Tech Level IV
EchoStar Corporation
05.2025 - Current
Field Service Manager
Dish Network
05.2019 - 05.2025
Field Technician
DISH Network / EchoStar Corp
02.2016 - 05.2019
Customer Service Associate
Costco Wholesale
11.2014 - 02.2016
Cashier/Sales Associate
Smart and Final
08.2012 - 11.2014
High School Diploma -
Mission Hills High School