Devin Miller
Cross Plains,WI
Summary
Dynamic Customer Service Representative with extensive experience at Exact Science, adept at resolving patient inquiries through active listening and critical thinking. A very good understanding of HIPAA requierments. Proven ability in data entry and policy compliance as an Insurance Agent at HSA, delivering tailored solutions and enhancing client satisfaction. Committed to excellence in service and support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Exact Science
11.2022 - 07.2025
- Assisted Patients with inquiries, providing accurate information and support.
- Learned company products and services to address Patients needs effectively.
- Handled routine transactions and ensured accuracy in processing orders.
- Resolved Patients complaints using active listening and problem-solving skills.
Insurance Agent
HSA
07.2016 - 10.2020
- Developed tailored insurance solutions to meet diverse client needs.
- Conducted comprehensive policy reviews ensuring compliance and accuracy.
- Educated clients on coverage options and potential risks.
- Negotiated terms with reaper works to secure favorable policy corrections.
Education
GED -
Madison Area Technical College
Madison, WISkills
- Many years of Customer service Both in person and over the phone, understanding the challenges in both interactions
- I have learned and practice Active listening skills with interactions both with customers and with co workers and leaders
- Working in Home Insurance and Medical Tests Critical thinking is needed to help inform and resolve any situation
- Data entry, a required and well polished skill that has been refined from years of note and profile updates for customer and patients
Accomplishments
During my time at Exact Sciences I was part of a program that would take feed back from our Patients and Team members to address complaints and how to streamline workflows.
An example would be taking our welcome script and making it more concise. Which improved Patient experienced which improved the teams experience and reduced escalated calls.
Timeline
Customer Service Representative
Exact Science
11.2022 - 07.2025
Insurance Agent
HSA
07.2016 - 10.2020
GED -
Madison Area Technical College
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