Summary
Overview
Work History
Education
Skills
Timeline
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DEVIN MOORE

Greensburg,PA

Summary

Knowledgeable IT Specialist with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management. Top-notch communicator with excellent time management, administrative and customer relations skills.

Overview

12
12
years of professional experience

Work History

IT Ops Tech Specialist

U.S. Bank
06.2015 - Current
  • Work independently and self-motivated to ensure software deployment projects are completed accurately and on time.
  • Oversaw and executed the deployment of Windows patching and security updates for the Elan platform.
  • Lead subject matter expert for the BeyondInsight security application in a Production environment.
  • Responsible for configuring and maintaining ATM records in the ESQ database.
  • Actively participate in quarterly disaster recovery exercises for the BeyondInsight security application by executing validation steps for critical elements of the application.
  • Follow all company policies and procedures to deliver quality work.
  • Collaborate with cross-functional teams to achieve project goals on time and within budget.
  • Develop training materials to enhance staff proficiency and productivity.
  • Enhance customer satisfaction with timely and accurate issue resolution.

Software Tester II

U.S. Bank
10.2012 - 06.2015
  • Created manual and remote install packages for McAfee security products.
  • Subject matter expert for technical support, software installation, problem solving and troubleshooting.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
  • This includes creation of Solidcore rules, defining trusted updaters, troubleshooting HIPS firewall and McAfee Agent to establish connectivity to the ePO server.
  • Wrote and executed specialized tests on newly developed or acquired software to evaluate its capabilities versus system requirements and documented specifications.
  • Optimized test cases to maximize success of manual software testing.
  • Demonstrated keen attention to detail when reviewing requirement documents ensuring accurate translation into comprehensive test plans.


Education

B.S. - Computing & Information Science

Saint Vincent College
Latrobe, PA
05.2009

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Technical communication
  • Time Management
  • Organizational Skills
  • Proficient in:

    • CA Client Automation

    BeyondTrust/BeyondInsight

    Sailpoint Access Management

    IT Service Management (ITSM)

    ESQ ATM Management

    McAfee security products

    McAfee Solidcore

    HIPS

    VirusScan Enterprise

    VB Script

    SQL

    MS Windows

    MS Windows Registry

    MS Office

    Symantec Ghost

    Active Directory

    MS User Auth

    Group Policies

Timeline

IT Ops Tech Specialist

U.S. Bank
06.2015 - Current

Software Tester II

U.S. Bank
10.2012 - 06.2015

B.S. - Computing & Information Science

Saint Vincent College

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