Devin Moretto
North Tonawanda,NY
Summary
Seasoned professional offering many years' expertise in billing and collections and success in driving continuous improvement by streamlining billing and cash flow processes. Effective in developing best practices to manage aged receivables and optimize collections outreach. Seeking to leverage background to take next career step with growing startup organization.
Overview
4
4
years of professional experience
Work History
Collections Agent
Firstsource advantage
Buffalo, NY
08.2023 - Current
- Presented excellent customer service skills
- Showed an ability to provide problem solving skills that benefit both the bank and the customer
- Showed leadership skills such as assisting other agents with needs and questions
- Provided excellent communication skills
- Had an ability to think quickly
- Works just as well in groups as he would alone
- Recorded information about status of collection efforts.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Researched customer accounts for any discrepancies or outstanding payments.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Implemented collection strategies to reduce outstanding account balances.
Lead Line Cook
Pendleton creek country club
Tonawanda, New York
05.2021 - 09.2023
- Assisted in developing cost-effective strategies to reduce waste while ensuring quality control.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Conducted regular meetings with kitchen staff to assess progress, identify areas needing improvement and discuss upcoming events or promotions.
Education
Bachelor of Arts - Business Administration
Canisius College
Buffalo, NY12-2023
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2020
Skills
- Collections regulatory guidelines
- Collections processing
- Collections process improvement
- Repayment plan structuring
- Credit adjustments
- Aged account reporting
- Repayment negotiations
- Delinquent account management
- Billing and collections best practices
- Debt management
- Fair debt practices
- Payment arrangement
Timeline
Collections Agent
Firstsource advantage
08.2023 - Current
Lead Line Cook
Pendleton creek country club
05.2021 - 09.2023
Bachelor of Arts - Business Administration
Canisius College
High School Diploma -
North Tonawanda High School