Devin Ochs
West Chester,PA
Summary
Motivated and resourceful professional with strong troubleshooting and problem-solving skills developed through hands-on experience in mechanical, electrical, and IT systems. Skilled in customer service from a background in hospitality and currently expanding expertise in IT support, including hardware upgrades, network documentation, and software troubleshooting.
Overview
15
15
years of professional experience
Work History
IT Support Specialist
Levante Brewing Company
01.2025 - Current
- Upgraded hardware components, including RAM and hard drives, to improve system performance.
- Performed operating system upgrades from Windows 10 to Windows 11 across multiple workstations.
- Managed network cabling and peripheral setup to support reliable connectivity.
- Implemented an inventory tracking system using Google Sheets to manage IT assets efficiently.
- Conducted regular maintenance on company devices to ensure uptime and longevity.
- Repaired laptops and workstations to minimize downtime and reduce replacement costs.
- Mapped and documented the brewery’s existing network topology, including cabling and devices, and utilized Wi-Fi analysis tools to identify and resolve wireless access point broadcasting issues, improving network reliability.
Packaging Manager
Levante Brewing Company
08.2023 - Current
- Oversaw daily packaging operations, proactively identifying and resolving workflow issues to maintain optimal efficiency and product quality.
- Diagnosed and repaired mechanical and electrical issues on packaging equipment, minimizing downtime and ensuring continuous production.
- Developed preventative maintenance schedules to reduce unexpected breakdowns and extend equipment lifespan.
- Responded quickly to unexpected production challenges, implementing on-the-fly solutions to keep operations on track.
- Led root cause analysis of recurring equipment failures and implemented long-term fixes to improve reliability.
- Streamlined packaging processes by identifying inefficiencies and introducing practical, cost-effective improvements.
- Collaborated with cross-functional teams to troubleshoot production delays and coordinate timely resolutions.
- Trained staff on troubleshooting procedures and efficient problem-solving techniques, improving team responsiveness and independence.
- Managed inventory of packaging materials, tools, and spare parts, optimizing usage and reducing waste.
Distribution Fulfillment and Warehouse Specialist
Levante Brewing Company
11.2022 - 08.2023
- Implemented inventory tracking processes, increasing efficiency in order fulfillment and reducing end-of-month inventory count time by 50%.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
Senior Packaging Technician
Levante Brewing Company
06.2019 - 11.2022
- Maintained optimal equipment performance by carrying out maintenance on machines.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Moved packages to loading area using lift equipment and conveyor systems.
- Completed processing activities to conform with laws, safety standards and product hygiene standards.
- Counted and recorded finished and rejected packaged items.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
Beverage Director/Manager
Fire Works Pizzeria And Bar
03.2017 - 06.2019
- Oversaw a 31-line draft beer program, curating seasonal rotations and managing vendor relationships to ensure a dynamic and profitable selection.
- Led front-of-house operations in a high-volume, fast-paced setting, ensuring exceptional guest experiences and efficient service flow.
- Trained and supervised a team of bartenders, servers, and support staff; implemented service standards and ongoing education to maintain quality and consistency.
- Developed and maintained bar cost controls, achieving target pour costs and reducing waste through inventory management and staff accountability.
- Collaborated with the culinary team on food and beverage pairing strategies, seasonal promotions, and special events to drive revenue and guest engagement.
- Utilized POS systems and sales reporting tools to analyze performance trends, adjust offerings, and meet monthly beverage revenue goals.
- Ensured compliance with all health, safety, and liquor regulations while fostering a team culture of professionalism and accountability.
- Curated and maintained one of D.C.'s top beer programs, earning recognition on Zagat's “Best Beer Lists in DC” for four consecutive years under my leadership.
Bartender/Head Bartender
Fire Works Pizzeria And Bar
08.2010 - 03.2017
Education
Associate of Science - Engineering
Delaware County Community College
Media, PA05.2022
Skills
- Problem-Solving
- Technical troubleshooting
- Critical Thinking
- Creative Solutions
- Teamwork and Collaboration
- Customer Satisfaction
- LAN/WAN
- TCP/IP
- Mac Systems
- Laptop Servicing
- Microsoft Windows and Office
- Currently Pursuing Comptia A Certification
Timeline
IT Support Specialist
Levante Brewing Company
01.2025 - Current
Packaging Manager
Levante Brewing Company
08.2023 - Current
Distribution Fulfillment and Warehouse Specialist
Levante Brewing Company
11.2022 - 08.2023
Senior Packaging Technician
Levante Brewing Company
06.2019 - 11.2022
Beverage Director/Manager
Fire Works Pizzeria And Bar
03.2017 - 06.2019
Bartender/Head Bartender
Fire Works Pizzeria And Bar
08.2010 - 03.2017
Associate of Science - Engineering
Delaware County Community College
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