Devin Ojeda
Jersey City
Summary
Professional linguist with extensive expertise in language analysis, translation, and cultural interpretation. Adept at fostering collaboration and driving results within diverse teams, while seamlessly adapting to evolving project requirements. Recognized for strong analytical skills, attention to detail, and effective communication. Highly reliable and motivated to contribute meaningfully to organizational goals.
Overview
11
11
years of professional experience
Work History
Linguist
Kace
05.2023 - Current
- Performing real-time transcriptions of sensitive material; collecting, analyzing, identifying, and decoding of colloquialisms and slang terms; extracting information and communicating that information.
- Operating specialized software equipment including JSI voice box, and Pen-link.
- Producing court ready documents.
Dog Walker
Barkology LLC
01.2023 - 05.2023
- Providing dog walking and pet care services while conducting interviews and maintaining customer relations.
Call Center Representative
Life Works
10.2022 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Representative
Momentum Solar
07.2022 - 10.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved weekly sales goals by promoting product benefits and enrolling new clients.
Call Center Representative
Xtend Healthcare
09.2021 - 05.2022
- Inbound and outbound call handling
- Staying updated on ever changing information to provide clients
- Ability to execute tasks within a remote setting
Dog Walker/Pet Sitter
Playful Paws USA LLC
06.2015 - 03.2020
- Providing dog walking and pet care services while conducting interviews and maintaining customer relations.
Cashier/Dairy Stock
Pathmark
03.2014 - 06.2015
- Operate computerized cash register system
- Provide customer service
- Organize and restock customer returns
- Maintain and organize shopping baskets
- Maintain and organize dairy aisles
Education
Associate of Arts - English Literature
Hudson County Community College
Jersey City, NJ05.2021
Skills
- Corpus linguistics
- Cross-cultural communication
- Semantic interpretation
- Grammar and punctuation expertise
- Language documentation
Timeline
Linguist
Kace
05.2023 - Current
Dog Walker
Barkology LLC
01.2023 - 05.2023
Call Center Representative
Life Works
10.2022 - 12.2022
Sales Representative
Momentum Solar
07.2022 - 10.2022
Call Center Representative
Xtend Healthcare
09.2021 - 05.2022
Dog Walker/Pet Sitter
Playful Paws USA LLC
06.2015 - 03.2020
Cashier/Dairy Stock
Pathmark
03.2014 - 06.2015
Associate of Arts - English Literature
Hudson County Community College
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