Devin Porter
High Point,NC
Summary
My background includes roles as a delivery driver and waiter, where punctuality and customer service excellence were paramount. This allowed to me to become adept at enhancing customer experiences and resolving issues. I've learned to leverage my adaptability and complaint resolution skills into a boost in satisfaction rates.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Frosty Fun LLC (Mini Melts USA)
Greensboro, NC
04.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Assisted warehouse personnel in packing orders when necessary.
Hotel Waiter
Alo at High Point University (Aramark)
High Point, NC
08.2022 - 05.2023
- Greeted guests in a friendly and professional manner.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Responded to customer inquiries in an efficient and timely fashion.
- Ensured that dining areas were kept clean and organized during shifts.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
Restaurant Waiter
Steak Street Restaurant
High Point, NC
09.2020 - 05.2022
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
Education
Bachelor of Arts - Sociology
University of Maryland, College Park
College Park, MDAssociate of Science - Recording Engineering
Guilford Technical Community College
Jamestown, NCSkills
- Problem resolution
- Complaint resolution
- Adaptability and flexibility
- Grammar
- Punctuality and reliability
- Customer service
Timeline
Hotel Waiter
Alo at High Point University (Aramark)
08.2022 - 05.2023
Delivery Driver
Frosty Fun LLC (Mini Melts USA)
04.2021 - Current
Restaurant Waiter
Steak Street Restaurant
09.2020 - 05.2022
Bachelor of Arts - Sociology
University of Maryland, College Park
Associate of Science - Recording Engineering
Guilford Technical Community College
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