Vicky Chen

• Coordinated daily logistics operations, including shipment scheduling and tracking.
• Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
• Integrated GPS and temperature monitoring software to boost logistics efficiency.
• Analyzed data to identify cost savings opportunities in the logistics process.
• Tracked inventory levels in other warehouses to prevent product shortages.
• Developed enhanced guidelines leveraging Microsoft programs like Excel, Word, and PowerPoint.
• Managed creation of reports to support various projects encompassing budget assessment and data analysis.

• Performed routine maintenance and software updates on support tools and customer systems.
• Monitored and responded quickly to requests received through the IT help desk ticketing system.
• Assisted customer in understanding products, components and systems using technical demonstration.
• Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

• Processed payments accurately and efficiently with POS system.
• Served food and beverages with focus on quality items and superior service.
• Stocked shelves with merchandise and rotated inventory as needed.
• Prepared workstations with ingredients and tools to increase efficiency.
• Resolved customer complaints promptly in a professional manner.
• Trained team members in preparing and serving beverages and food items.

• Improved morale and management communication by creating employee recognition and rewards practices.
• Maintained precise records of event metrics.
• Utilized excellent customer service skills to manage and de-escalate issues during events.
• Managed team operations to meet performance standards.
• Supported my department in hiring process of new team members.

• Addressed and resolved guest problems related to the Mohegan Sun website by email or phone call.
• Trained with the Guest Experience Team in resolving guest related issues.
• Engaged in GEI meetings to enhance casino guest experiences.

Marketing

• Utilize excellent customer service skills to ensure patron satisfaction.
• Guided and supported new team members in guest assistance during events.
• Supervised marketing event teams and addressed guest-related problems.
• Oversaw advanced event registration and day-of check-in to handle high volume of guests.

Concessions

• Used the POS system to complete transactions for patrons, including cash and card transactions.
• Delivered efficient and polite services to guests.
• Conducted troubleshooting tasks to resolve event-related issues.
• Supervised team members during a concert or event in the casino.

Event Security

• Reviewed guest identification and employee credentials to authorize entry onto premises.
• Searched bags manually to identify prohibited items and contraband.
• Managed traffic flow patterns both outside and inside the facility during high attendance periods.

Marketing

• Registered loyal guests to receive complimentary gifts and event tickets.
• Ensured exceptional service quality for loyal casino guests at events.
• Facilitated completion of tasks for the special events team at various events.