Devin Romano
Metairie,LA
Summary
Dynamic and results-driven professional with a robust background in business and management, seeking to transition into the tech industry. Demonstrated expertise in leading teams, managing projects, and driving business growth through innovative solutions. Adept at leveraging analytical skills and creativity to solve complex problems and enhance operational efficiency. Strong collaborator with a proven ability to adapt to new technologies and rapidly changing environments. Committed to delivering exceptional customer service and fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Server
Couvant
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
The Velvet Cactus
03.2021 - 08.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Helped management plan and serve bar menu items to guest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Lead Banquet Server
Acme Oyster House
03.2018 - 08.2020
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
- Maintained a safe working environment by adhering to strict sanitation guidelines and safety protocols during banquet operations.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Increased employee morale by fostering a positive work atmosphere through clear communication, teamwork, and recognition of accomplishments.
Server
Araña
03.2016 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Service Manager
The Cellar Door
04.2014 - 03.2016
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed cross-functional teams for successful project completion and timely delivery.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Travel Manager
Dairy Queen
10.2012 - 03.2014
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Established and maintained operational standards for 4 locations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor Of General Studies - Health Sciences
Delgado Community College
New Orleans, LASkills
- Critical thinker with strong analytical modeling and technical skills
- Versatile and strong communication and writing skills
- Great attention to detail and follow-through
- Excellent organization and project management skills
- Ability to communicate effectively with clients and internal team
- Manage basic data entry
Timeline
Server
Couvant
08.2023 - Current
Bartender
The Velvet Cactus
03.2021 - 08.2023
Lead Banquet Server
Acme Oyster House
03.2018 - 08.2020
Server
Araña
03.2016 - 03.2018
Service Manager
The Cellar Door
04.2014 - 03.2016
Travel Manager
Dairy Queen
10.2012 - 03.2014
Bachelor Of General Studies - Health Sciences
Delgado Community College
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