Devin Rose
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
Gulf Coast Avionics
04.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
BDC Agent
Jenkins Nissan
12.2022 - 05.2023
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
Lot Porter
Jenkins Nissan
08.2022 - 12.2022
- Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
Sales Representative
H&M Hennes & Mauritz
09.2021 - 05.2022
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Developed strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
Education
Associate of Arts - Business Management
Polk State College
Winter Haven, FL12.2024
High School Diploma -
Kathleen Senior High School
Lakeland, FL05.2022
Skills
- Account Development
- Competitor Research
- Revenue Generation
- Network Development
- Account Management
- Client Account Management
- Customer Retention
- Customer Service
- Expense Reporting
Timeline
Sales Representative
Gulf Coast Avionics
04.2023 - Current
BDC Agent
Jenkins Nissan
12.2022 - 05.2023
Lot Porter
Jenkins Nissan
08.2022 - 12.2022
Sales Representative
H&M Hennes & Mauritz
09.2021 - 05.2022
Associate of Arts - Business Management
Polk State College
High School Diploma -
Kathleen Senior High School
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