Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Devin Shepard

Devin Shepard

Columbia,SC

Summary

Skilled Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Help Desk/Tech Support

Deisel Laptops
02.2024 - Current
  • Provided timely and effective technical support to end users by troubleshooting hardware and software issues over the phone, email, or in person
  • Assisted in the installation and configuration of software applications, operating systems, and network devices
  • Conducted regular software and hardware upgrades, patches, and maintenance to ensure systems are running smoothly and securely

    • Claims Specialist/ Support

    Blue Cross Blue shield
    09.2022 - 02.2024
  • Analyzed and processed insurance claims accurately and efficiently, ensuring timely resolution for customers
  • Provided exceptional customer service by responding to inquiries and concerns regarding claims status and documentation requirements
  • Collaborated with internal teams, such as medical experts and underwriters, to review and assess complex claims
  • Conducted thorough investigations to verify the validity of claims and prevent fraudulent activities

    • Tech Support/ Sales Supervisor

    Spectrum Communications
    03.2022 - 01.2023
  • Managed a team of 10 tech support and sales associates, providing coaching and support to ensure exceptional customer service and sales performance.
  • Oversaw the troubleshooting and resolution of technical issues for customers, ensuring quick and efficient support services.
  • Implemented new training programs and sales strategies that contributed to a 20% increase in sales revenue and customer satisfaction ratings.
  • Collaborated with product development teams to provide feedback on customer needs and preferences, resulting in the successful launch of new products and features.

    • Help Desk/ Tech Support

    Iqor
    11.2020 - 01.2022
  • Provided first-level technical support to end-users via phone, email, and in-person for hardware and software issues
  • Resolved technical problems related to networking, operating systems, and applications in a timely manner
  • Assisted in setting up and configuring new computer systems for employees
  • Documented and tracked technical issues and resolutions using help desk software

    • Education

    Associate of Science - Cyber Security

    Trident Technical College
    Charleston, SC
    08-2026

    Diploma -

    Blythewood highschool
    Blythewood South carolina
    07-2018

    Skills

    • Network security
    • Hardware/ Software
    • Communication skills
    • Configuring hardware and software tools
    • Time management
    • Maintaining and repair Technical equipment
    • Troubleshooting

    Certification


    • CompTIA Network+ - March 2025

    Knowledge and skills needed to install, configure, manage, and troubleshoot wired and wireless networks.

    Comptia A+ Comptia February 2024

    Basics of working with hardware, networks, and computer systems


    • Comptia It Fundamentals February 2024







    Timeline

    Help Desk/Tech Support

    Deisel Laptops
    02.2024 - Current

    Claims Specialist/ Support

    Blue Cross Blue shield
    09.2022 - 02.2024

    Tech Support/ Sales Supervisor

    Spectrum Communications
    03.2022 - 01.2023

    Help Desk/ Tech Support

    Iqor
    11.2020 - 01.2022

    Associate of Science - Cyber Security

    Trident Technical College

    Diploma -

    Blythewood highschool

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