Devin Toomer
Charlotte,NC
Summary
Delivering Top-Notch Results Through Trust, Reliability, and Commitment to Meet Business and IT Needs. Dedicated and adaptable professional with a strong background in systems support, logistics, and operational management. Proven track record of delivering technical solutions, driving efficiency, and supporting enterprise-level IT operations. Recognized for leadership skills developed through military service and entrepreneurial experience. Committed to continuous growth in IT and business operations through strategic problem-solving and data-driven decision-making.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
3
3
years of professional experience
Work History
System Support Administrator
WESTROCK COFFEE COMPANY
05.2023 - 07.2025
- Set up user accounts and manage access rights using Windows Active Directory and Microsoft Azure
- Troubleshoot hardware, software, and network issues for employees/contractors
- Utilize network equipment consisting of Cisco port switches and access points
- Record and track all support ticket events using ServiceDesk Plus
- Deploy workstations on the network domain using Windows OS
- Reset factory lines and machines through VMware
- Remotely manage and track inventory (laptops, desktops, printers) within Active Directory
- Provide remote support to employee workstations using ManageEngine
Software/Hardware Technician – Information Technology Services
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
12.2022 - 05.2024
- Provided first-tier technical support for faculty, staff, and students
- Troubleshoot device, equipment, hardware, software, operating system, and network issues
- Participated in key IT and data management initiatives to improve technical performance across the university
- Executed identity and access management tasks following university policies and procedures
- Utilized ServiceNow as the ticketing system for support requests
Education
Bachelor of Science - Information Systems & Supply Chain Management
University of North Carolina at Greensboro
05.2024
Skills
- Team Leadership
- System Administrator & Technical Support
- Business & Data Analysis
- IT Solution Development & Integration
- Active Directory Management
- Proficient in Microsoft Azure, Microsoft Admin 365, Microsoft Office Suite, Windows OS, VMWare, and Power BI
- Customer service
- Attention to detail
- Recordkeeping and file management
Awards
Received the Military Individual Hamby Award in 2022, which is an internal award that recognizes the outstanding achievements of soldiers at Fort Irwin, CA., Quickly elevated productivity, efficiency, and project deliverable quality after being selected by the Commander and First Sergeant to become cross-trained as a Maintenance Specialist.
MILITARY EXPERIENCE
- UNITED STATES ARMY RESERVE – Knightdale, NC
- Squad Leader & Automated Logistics Specialist
- 07/2018-Present
- Supervised a team of 10 members in warehouse operations
- Reviewed warehouse inventory against the bill of contracts, purchase requests, and shipping documents
- Took direct action to resolve inventory discrepancies
- Simplified and standardized data collection using evolving technologies for data integrity and mission readiness
- Collaborated with lead mechanics to dispatch requested military equipment
Timeline
System Support Administrator
WESTROCK COFFEE COMPANY
05.2023 - 07.2025
Software/Hardware Technician – Information Technology Services
UNIVERSITY OF NORTH CAROLINA AT GREENSBORO
12.2022 - 05.2024
Bachelor of Science - Information Systems & Supply Chain Management
University of North Carolina at Greensboro
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