Devin Watt
Naples,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Friendly and reliable. Able to collaborate in team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Perley Cable Construction
10.2023 - Current
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Gathered documents and data to prepare issues for discussion and reports for review.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Updated and maintained confidential databases and records.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Tel-star Communications
12.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
Multi-Line Account Manager
State Farm- Jeff Burtis
06.2021 - 12.2021
- Managed 4500+ accounts by reviewing and mitigating discrepancies and collaborating with account holders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Answered constant flow of customer calls with minimal wait times
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responsible for providing insurance quotes, coverages and prices for auto, home, life and health needs
Beauty Supervisor
Victoria's Secret
07.2020 - 06.2021
- Executed store opening and closing procedures as Keyholder
- Completed daily routine management paperwork
- Demonstrated excellent leadership abilities as CSL (Customer Sales Lead), driving sales through each segment
- Owned and supported driving sales results for the beauty category
- Generated repeat business through exceptional customer service
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained compliance with company policies, objectives and communication goals
- Evaluated employees' strengths and assigned tasks based upon experience and training
Sales Support Generalist
Victoria's Secret
05.2018 - 07.2020
- Develop great communication skills with team members and customers
- Complete tasks in a timely manner
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Engaged with customers to effectively build rapport and lasting relationships
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Pharmacy Technician
Walgreens
11.2016 - 12.2017
- Maintained private patient information
- Filled prescriptions for all surrounding towns to store
- Handled patient's insurances and prescriptions and worked with third party insurances
- Enthusiastically communicated with patients and consoled when needed
- Gained knowledge in pharmaceutical drugs and information
Education
Bachelor of Science - Marine Biology, Marine Ecology
Nova Southeastern University
Davie, FL05.2020
Associate of Science - Science
Heartland Community College
Normal, IL12.2017
High School Diploma -
Lincoln Community High School
Lincoln, IL05.2016
Skills
- Motivated team player
- Data entry
- Mannerly and efficiently communicate with public
- Multi-task
- Active listening skills
- Learn quickly in new environment
- Leadership
- Great communication skills
- Computer applications
- Customer service
- Office administration
- Invoice processing
Certification
Open Water Scuba Certification
Timeline
Administrative Assistant
Perley Cable Construction
10.2023 - Current
Customer Service Representative
Tel-star Communications
12.2021 - 10.2023
Multi-Line Account Manager
State Farm- Jeff Burtis
06.2021 - 12.2021
Beauty Supervisor
Victoria's Secret
07.2020 - 06.2021
Sales Support Generalist
Victoria's Secret
05.2018 - 07.2020
Pharmacy Technician
Walgreens
11.2016 - 12.2017
Associate of Science - Science
Heartland Community College
High School Diploma -
Lincoln Community High School
Bachelor of Science - Marine Biology, Marine Ecology
Nova Southeastern University
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