Lilia Palii
Owings Mills,MD
Summary
Dedicated administrative professional and motivated to maintain customer satisfaction and contribute to company success. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive work ethic in independent or team environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
R&J Transportation Inc
01.2022 - 01.2025
- Managed filing system, entered data and other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job.
- Update records, maintain databases, and perform basic bookkeeping.
- Managed phone and email correspondence with customers, factoring, dispatch, drivers and handled incoming and outgoing mail. Ability to multitask and connect with people.
- Organization and attention to detail.
- Computer skills, including spreadsheet creation and ProTransport database management.
Customer Service Representative
Bodenhamer Recreation Center
04.2018 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Floor Manager
Souvenir City
04.2015 - 02.2018
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Trained, motivated and oversaw team of 12-15 Sales Associates, and 2 Key Holders delivering outstanding service to every customer.
- Operated a cash register for cash, check and credit card transactions.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Examined merchandise to verify that it was correctly priced and displayed.
Education
Bachelor of Science - English Language And Literature
Moldova State University
07.2008
Skills
- Motivated team player
- Reliable and Responsible
- Customer-oriented
- Quick learner
- Goal Setting and Achievement
- Efficient and Detail-Oriented
- Technologically Savvy
- Calm and Professional Under Pressure
Languages
English
Full Professional
Romanian
Native/ Bilingual
Timeline
Administrative Assistant
R&J Transportation Inc
01.2022 - 01.2025
Customer Service Representative
Bodenhamer Recreation Center
04.2018 - 01.2022
Floor Manager
Souvenir City
04.2015 - 02.2018
Bachelor of Science - English Language And Literature
Moldova State University
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