Megan Stephenson
Dunlap,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Samaritan's Purse International Relief
03.2023 - Current
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Performed research to collect and record requested data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Provided general administrative support including making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
DART - Disaster Assistance Response Team
Samaritan's Purse International Relief
05.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted in operations to ensure the emergency field hospital was functioning at an optimal level.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responsible for the movement of employees and their known locations at all time.
Marketing/Administrative Assistant
Raeford Hardware
04.2019 - 12.2021
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handle social media platforms and marketing sites
- Reviewed and filed firearm documents
- Handled all financial loan documents and made sure units were paid and then filed properly.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Dental Assistant/ Front Office Assistant Manager/ Insurance Coordinator
Southern Pines Family Dental
08.2016 - 04.2019
- Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
- Prepares treatment room for patient by following prescribed procedures and protocols.
- Protects patients and employees by adhering to infection-control policies and protocols.
- Documents dental care services by charting in patient records.
- Provide information to patients and employees by answering questions and requests in regards to dental treatment.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sterilized rooms and prepped equipment and instruments for daily procedures
- Booked patient appointments and managed treatment details.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
Insurance Coordinator
CarolinasDentist.com
07.2013 - 07.2016
- Assure that all claims are correct before sending.
- Post all insurance payment as soon as they are received and work denials same day.
- Handling all patient accounts with any billing issues, as well as billing patients with outstanding balances.
- Work on weekly and monthly reports.
- Resolved employment- related disputes through proactive communication.
- Led comprehensive insurance training for multiple staff members.
- Composed and drafted all outgoing correspondence and reports for managers.
- Trained new employees on multiple programs and software.
- Verified and created claim numbers by communicating with various insurance companies.
- Scheduled treatment for multiple doctors.
- Financially arranged patients with treatment and discussed payment arrangements and options.
- Assist Office Manager with any projects, patient concerns, and accounts.
Education
Bachelor of Arts - Psychology
Ashford University
San Diego, CA2016
Associate of Arts - Transferred
Chattanooga State Community College
Chattanooga, TNCertificate - Dental Assistant
Sunrise School of Dental Assisting
Fayetteville, NC2013
High School Diploma -
Bledsoe County High School
Pikeville, TN2008
Skills
- Team leadership
- Excellent time management skills
- Skilled trainer
- Adherence to high customer service standards
- Motivated team player
- Visionary
- Attention to detail
- Administrative skills
- Communication skills
- Able to multi-task
Accomplishments
- Outstanding First Impression Award-2015 (Carolinas Dentist) -Able to maintain call conversion over 85% throughout the whole year, which resulted in an increase in new patients for the company.
Additional Information
- Samaritan's Purse - DART Ukraine 2022
- Hope4Kids International - Guatemala 2018
- Samaritans Feet- Mission trip helping orphans in Haiti- July 2017
- Hope for Romania- Medical Mission Trip July 2016
- Coached 5U Soccer Ft. Bragg, NC 2013
- City of Raeford Fire Department - Volunteer 2020-2021
Timeline
Administrative Assistant
Samaritan's Purse International Relief
03.2023 - Current
DART - Disaster Assistance Response Team
Samaritan's Purse International Relief
05.2022 - Current
Marketing/Administrative Assistant
Raeford Hardware
04.2019 - 12.2021
Dental Assistant/ Front Office Assistant Manager/ Insurance Coordinator
Southern Pines Family Dental
08.2016 - 04.2019
Insurance Coordinator
CarolinasDentist.com
07.2013 - 07.2016
Bachelor of Arts - Psychology
Ashford University
Associate of Arts - Transferred
Chattanooga State Community College
Certificate - Dental Assistant
Sunrise School of Dental Assisting
High School Diploma -
Bledsoe County High School