Devin Werner
Cleveland,OH
Summary
Adaptable professional with proven ability to deliver high-quality work efficiently. Recognized for strong communication and teamwork skills, consistently contributing to organizational objectives. Committed to continuous learning and professional growth, enhancing overall performance.
Overview
13
13
years of professional experience
Work History
Server
Little Birdie Wine Nest
Parma, OH
09.2024 - Current
- Delivered exceptional customer service in a fast-paced wine bar environment.
- Recommended wine pairings to enhance dining experiences for guests.
- Maintained cleanliness and organization of dining and service areas.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Collateral Process Default Specialist Sr
PNC Financial Services
Brecksville, Ohio
02.2022 - Current
- Ensured compliance with all applicable laws and regulations related to the banking industry.
- Analyzed financial data to identify trends and insights for strategic recommendations.
- Utilized analytical tools to support data-driven initiatives across various projects.
- Maintained accurate records of all data collected during analysis processes.
- Maintained positive working relationship with fellow staff and management.
- Managed vendor relationships to ensure timely completion of preservation tasks.
- Maintained records of operational data for analysis and reporting purposes.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Bankruptcy & Probate Specialist
PNC Financial Services
Brecksville, Ohio
03.2021 - 02.2022
- Managed documentation for compliance with financial regulations and internal policies.
- Resolved customer inquiries by providing timely information and effective solutions.
- Managing inbound and outbound calls, emails, and chats with knowledge and efficiency.
- Assisting attorneys, paralegals, and trustees regarding bankruptcy and probate accounts.
- Performed research on various legal topics using LexisNexis database system
- Ensured compliance with all applicable laws and regulations related to the banking industry.
Collections Representative
PNC Financial Services
Brecksville, Ohio
06.2020 - 02.2021
- Developed extensive expertise in consumer product types and applications, including Auto and Credit Card.
- Managed customer accounts to secure timely payments of outstanding balances.
- Maintained privacy and security protocols for sensitive customer information.
- Communicated effectively with clients about payment plans and account status updates.
- Contacted customers to address and resolve overdue account issues.
- Responded swiftly to inquiries regarding account statuses.
- Ensured compliance with all applicable laws and regulations related to the banking industry
Catering Coordinator
Panera Bread
Lakewood, Ohio
08.2012 - 06.2020
- Ensured compliance with health regulations in food handling and sanitation practices.
- Managed vendor relationships, guaranteeing prompt supply deliveries and service reliability.
- Assisted customers with inquiries, food selection, and tailored order customization.
- Trained employees effectively to prepare them for job responsibilities and tasks.
- Engaged customers using strong interpersonal communication skills to enhance satisfaction.
- Analyzed sales reports to evaluate marketing performance and identify growth opportunities.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MDCosmetology License - Cosmetology
Polaris Career Center
Middleburg Heights, Ohio06-2018
Skills
- Compliance management
- Effective communication
- Research
- Multitasking
- Organizational skills
- Friendly, positive attitude
- Attention to detail
- Data management
- Regulatory reporting
- Financial analysis
References
References available upon request.
Timeline
Server
Little Birdie Wine Nest
09.2024 - Current
Collateral Process Default Specialist Sr
PNC Financial Services
02.2022 - Current
Bankruptcy & Probate Specialist
PNC Financial Services
03.2021 - 02.2022
Collections Representative
PNC Financial Services
06.2020 - 02.2021
Catering Coordinator
Panera Bread
08.2012 - 06.2020
Bachelor of Science - Business Administration
University of Maryland Global Campus
Cosmetology License - Cosmetology
Polaris Career Center
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