Devin Williams
Covington,GA
Summary
I am hardworking and motivated Associate with 8 years of experience and a record of success in providing leadership and customer service. I have great history of balancing team performance, customer service targets and business objectives. I am dedicated to working closely with co-workers and employees to maximize productivity and optimize procedures. I'm a decisive leader with good planning and organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
Forest Park, GA
09.2021 - Current
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled merchandise in accordance with product handling standards.
- Inspected vehicle and maintained gas, oil and water levels.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Transported and safely delivered items to prevent damage or loss.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Assistant Grocery Manager
Kroger
Covington, GA
02.2018 - 11.2019
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
Stocker Associate
Kroger
Covington, GA
07.2017 - 11.2019
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
- Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
- Processing freight and preparing backroom for incoming freight.
- Lifted materials of varied weights on regular basis.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Palletized merchandise for easy movement to sales floor locations.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Cashier Team Lead
American Deli
Covington, GA
06.2014 - 12.2017
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Answered customer questions and provided store information.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Presented menus and answered questions regarding items.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Associate of Applied Science -
Gwinnett Technical College
Lawrenceville, GASkills
- Dispatch Communication
- Stocking and Inventory
- Verbal and Written Communication
- Dependable and Reliable
- Time Management Skills
- Exceptional Written and Verbal Communication Skills
- Clean Driving Record
- Safe Driving
- Customer Service and Assistance
- Complaint Handling
- Employee Management
- Courteous and Polite Demeanor
- Defensive Driving
- Attention to Detail
- Fluent in English
- Valid Driver's License
- Training and Mentoring
Certification
- Licensed Real Estate Agent - 2021
Timeline
Delivery Associate
Amazon
09.2021 - Current
Assistant Grocery Manager
Kroger
02.2018 - 11.2019
Stocker Associate
Kroger
07.2017 - 11.2019
Cashier Team Lead
American Deli
06.2014 - 12.2017
Associate of Applied Science -
Gwinnett Technical College