Devina Sigala
El Mirage,AZ
Summary
Knowledgeable professional with extensive experience in managing operations and leading teams to deliver exceptional customer service. Successfully implemented training programs and maintained high standards of quality and efficiency. Demonstrated proficiency in inventory management and conflict resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/ Manager
SALT EG
01.2019 - Current
- Processed payments accurately and efficiently with POS system
- Resolved customer complaints in a professional manner
- Supervised daily operations ensuring exceptional service quality and adherence to company standards.
- Trained and mentored bartending staff on drink preparation, customer engagement, and workflow efficiency.
- Managed inventory levels, ordering supplies to minimize waste and optimize cost control measures.
- Provided drink suggestions to customers based on their preferences
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Catering Staff Member
Panera Bread
12.2017 - 01.2019
- Assisted catering manager with setting up the event space and ensuring all necessary items were present
- Prepared food for events, following recipes and instructions from the catering manager
- Served beverages, appetizers, entrees, salads, desserts
- To guests during the event as needed
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
Manager
APIS EKSTRAKS
01.2017 - 12.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Created monthly reports for senior management summarizing operational performance metrics
- Coached, mentored and trained team members in order to improve their job performance
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Diploma -
Smart School
Phoenix, AZSkills
- Payment Processing
- Menu Memorization
- Beverage Preparation
- Basic Accounting
- Suggestive Selling
- Complex Problem-Solving
- Marketing and Sales Experience
- Licensed food and liquor
- Outstanding Customer Service
- Cash and Credit Transactions
- Identification Verification
- Upselling Techniques
- POS knowledge
Certification
- Liquor License
- Food Handler Certification
Language
English Fluent
Spanish Fluent
Timeline
Bartender/ Manager
SALT EG
01.2019 - Current
Catering Staff Member
Panera Bread
12.2017 - 01.2019
Manager
APIS EKSTRAKS
01.2017 - 12.2017
Diploma -
Smart School