Devina Tarango

• Met with clients on-site to ensure high levels of satisfaction and address any concerns.
• Proactively identified and pursued new sales opportunities to enhance customer relationships and drive business growth.
• Developed tailored proposals for clients to meet their specific needs and ensure the best possible service.
• Handled The back end of reports and paperwork Ensuring accuracy and complianceWith company standards.
• Performed other job specific duties as needed to support the team.

• Provided borrowers with payment options, offered payment plans and different assistance programs to help defer payments.

• Prequalified borrowers by phone to apply for debt forgiveness plans offered by the government.

• Answered, screened, and routed phone calls; took and distributed detailed messages in timely manner.
• Utilized company spreadsheets, databases, and specialized software to manage records and track information.
• Sorted and distributed incoming and outgoing correspondence and mail.
• Operated office equipment including computers telephones, copier, fax machines and imaging scanning systems.
• Process and digitized records using imaging scanning, hardware, and software for efficient document management.