Devinn Branon
Charlotte,NC
Summary
Accomplished professional with a strong understanding of payroll procedures, timelines and deadlines. Proficient in using multiple payroll software programs with a knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.
Overview
6
6
years of professional experience
Work History
Commissions Specialist
LPL Financial
08.2021 - Current
- Identified process or policy deficiencies and worked with key players to drive process improvement.
- Developed and implemented reporting and auditing tools to improve incentive administration processes, policies and procedures.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Supported processes and met deadlines to drive timely and accurate payments.
- Maintained confidentiality of employee records and payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Researched and resolved commission or bonus payment-related inquiries.
Outbound telesales agent
Charter Communications, Spectrum
07.2020 - 08.2021
- Top down sell all products from cable, internet, phone to mobile
- Handled sensitive information during customer transactions and account verification
- Answered questions about company offerings with knowledgeable responses about products and services.
- Conducted database research to identify potential leads and determine contact information.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily cold calling and outreach to build sales pipeline.
- Followed up with customers to solicit further sales.
Account Executive
IHeartmedia, Clear Channel
06.2019 - 07.2020
- Managed over 80 local direct and agency business accounts
- Wrote 30 original commercials per week to be produced and broadcasted on terrestrial and digital platforms
- Attended networking events to build relationships and identify sales opportunities.
- Set ten scheduled appointments per week to close clients on iHeartMedia promotions
- Covered press events in the community i.e. Bernie Sanders 2019 Presidential Rally
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Night shift supervisor
Sam's Club
04.2017 - 06.2019
- Conducted nightly meetings to assess areas of opportunity
- Created schedules for over ten employees every three weeks
- Reset store layout for each respective holiday
- Assigned each member of [Number] person team with specific daily tasks and responsibilities.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Operated company forklift
- Retrieved over 100 pallets per shift to restock the store
- Scanned hundreds of items into database using TC-70 handheld
- Managed communication between associates and management, addressing key issues and needs.
- Observed each team member to carry out duties and provided constructive criticism.
- Maintained stock of products and ordered new products when stock was running low.
Education
Bachelor of Arts - Mass Communications, Business and Administration
Francis Marion University (FMU)
Florence, SC05.2018
Skills
- Quick learning and new skill development
- Problem-solving
- Building rapport
- Statistical Analysis and Reporting
- Stress Tolerance
- Accounts Payable and Accounts Receivable
- Microsoft Excel
- Product Sales
- Commissioning Processes
- Time Management
- Issue and Conflict Resolution
- Customer Experience
Timeline
Commissions Specialist
LPL Financial
08.2021 - Current
Outbound telesales agent
Charter Communications, Spectrum
07.2020 - 08.2021
Account Executive
IHeartmedia, Clear Channel
06.2019 - 07.2020
Night shift supervisor
Sam's Club
04.2017 - 06.2019
Bachelor of Arts - Mass Communications, Business and Administration
Francis Marion University (FMU)