Summary
Overview
Work History
Education
Skills
Timeline
Generic

Federico Saint Hilaire

Accountant
Kissimmee

Summary

I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I focus on customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Commissions Specialist

Meraki Solar
7 2018 - Current
  • Developed and implemented reporting and auditing tools to improve incentive administration processes, policies and procedures.
  • Calculated, validated accuracy of and submitted commission payments within specified deadlines.
  • Identified process or policy deficiencies and worked with key players to drive process improvement.
  • Researched and resolved commission or bonus payment-related inquiries.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Customer Service Representative

Secure Transportation
05.2015 - 06.2018
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Computer Technician

Logix Technology Solutions
02.2012 - 04.2015
  • Patiently walked individuals through basic troubleshooting tasks.
  • Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

High School Diploma -

Oakridge High School
Orlando, FL
08.2004 - 05.2008

Skills

Reviewing data

Active Listening

Filing

Recording data

Problem-Solving

Teamwork and Collaboration

Timeline

Customer Service Representative

Secure Transportation
05.2015 - 06.2018

Computer Technician

Logix Technology Solutions
02.2012 - 04.2015

High School Diploma -

Oakridge High School
08.2004 - 05.2008

Commissions Specialist

Meraki Solar
7 2018 - Current

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Federico Saint HilaireAccountant