Hi, I’m
Katia Perez
Fontana,CA
Summary
Driven professional clerk with comprehensive experience in accountent tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
11
years of professional experience
Work History
Titanium Solar LLC
Commissions Specialist
11.2022 - 03.2024
Job overview
- Supported annual reviews of compensation plans by compiling relevant data and providing recommendations based on analysis of commission trends.
- Supported budget forecasting efforts by providing accurate historical commission data for analysis purposes.
- Enhanced department efficiency by creating comprehensive training materials for new hires on commission policies and procedures.
- Provided exceptional customer service to internal clients during inquiries or disputes regarding commissions calculations or adjustments.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Increased transparency with detailed commission reports, providing valuable insights to sales staff and management.
- Ensured timely payment of commissions through accurate tracking, calculation, and verification of sales transactions.
- Streamlined reporting processes by consolidating multiple data sources into a single repository for ease of access and analysis.
Farmers
Insurance Agent
12.2021 - 11.2022
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
KW International
Data Entry Clerk
04.2016 - 06.2021
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
SuperMex
Waiter/Head Cashier
04.2013 - 04.2017
Job overview
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Jordan High SchoolLong Beach, CA
High School Diploma
06.2012
Skills
- Microsoft Excel
- Google Sheets
- Deadline Management
- Sales Strategies
- Performance Analysis
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Commissions Specialist
Titanium Solar LLC
11.2022 - 03.2024
Insurance Agent
Farmers
12.2021 - 11.2022
Data Entry Clerk
KW International
04.2016 - 06.2021
Waiter/Head Cashier
SuperMex
04.2013 - 04.2017
Jordan High School
High School Diploma
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