Devita Bond
Memphis,TN
Summary
Proven Customer Service Representative at Sutter Health, adept in HIPAA compliance and relationship building. Enhanced appointment efficiency and patient communication, contributing to improved client support during critical health situations. Collaborated effectively to surpass sales targets at Party City, demonstrating exceptional teamwork and sales expertise.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sutter Health
01.2022 - 12.2024
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Responded to customer requests for medication, services, and company information.
Retail Sales
Party City
03.2018 - 01.2022
- Assisted retail sales manager in conducting regular performance evaluations for staff members to identify areas of improvement and provide constructive feedback.
- Assisted with retail sales, recommending suitable products based on individual party desired.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Craigmont High School
Memphis,TN05-2021
Skills
- Customer service
- Active listening
- Patient confidentiality
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Teamwork
- Retail sales
- Relationship building
- Professional appearance
- Sales expertise
Timeline
Customer Service Representative
Sutter Health
01.2022 - 12.2024
Retail Sales
Party City
03.2018 - 01.2022
High School Diploma -
Craigmont High School
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