Devlin Guilkey
Longmont,CO
Summary
Im a positive and proactive person with multiple years of management and customer service experience. I've been working in customer-facing and client caring environments for more than ten years and im very experience in all kinds of sales from high end fashion to fitness memberships. I have a particular passion for music, fitness, health and wellness, and making others lives convenient and satisfying!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Mens Wearhouse
Broomfield, CO
08.2022 - Current
- Learned to prioritize customers needs, using keen customer service skills to pay direct attention to detail.
- Used POS skills to smoothly run and complete transactions.
- Used progressive and new ideas to work with others and improve the store visually and operationally
- Learned how to run the day-to-day store operations such as bank runs, opening and closing the store, and every day requirements
- Greatly improved my customer service by watching and learning from employees with great experience
- Trained team members on effective customer engagement techniques to improve service quality.
- Developed staff schedules to optimize coverage during peak hours and enhance operational efficiency.
- Managed inventory levels, conducting regular audits to maintain product availability and accuracy.
Front Desk Associate
Powerhouse Gym Fitness
Thornton, CO
02.2024 - 06.2024
- Processed customer inquiries and resolved issues to enhance overall guest satisfaction.
- Coordinated with the events team to manage bookings and ensure seamless operations.
- Maintained accurate records of customer interactions using internal management systems.
- Conducted regular facility inspections to uphold cleanliness and safety standards.
- Assisted in training new staff on front desk protocols and customer engagement.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Maintained cleanliness and organization of front desk area.
Front Desk Associate
The Summit Entertainment
Thornton, Colorado
08.2021 - 12.2021
- Assisted customers with purchasing and scheduling times for bowling or use of the arcade
- Greatly improved my money handling abilities and use of computer systems for purchases, scheduling, and overall customer service
- Taught me the importance of overall store cleanliness and how vital it is to make sure everyone does their tasks to keep the store as thriving as possible
Dish Washer/Cook/Waiter
Peppers Fireside Grille
FREDERICK, Colorado
05.2020 - 05.2021
- Taught me workplace safety especially with keeping commonly used areas and utensils clean and sanitized to ensure employee and customer safety
- Proved the importance of teamwork and how good workplace chemistry is vital for keeping businesses alive
- Helped to teach me how to work under stress and pressure of high traffic days and to ensure customer satisfaction during intense situations
Education
Highschool Degree -
Erie Highschool
Erie, Colorado05-2022
Skills
- Customer Service
- Management
- Team Leadership
- Customer Relationship Management (CRM)
- Shift Scheduling
- Sales Techniques
- Computer Operations
- Sanitation and Cleaning
- Staff Training and Development
- Documentation and Reporting
Certification
National Academy of Sports Medicine (currently enrolled for)
- Certified Personal Trainer
- Nutrition Coach
- Injury Recovery
- CPR
Timeline
Front Desk Associate
Powerhouse Gym Fitness
02.2024 - 06.2024
Manager
Mens Wearhouse
08.2022 - Current
Front Desk Associate
The Summit Entertainment
08.2021 - 12.2021
Dish Washer/Cook/Waiter
Peppers Fireside Grille
05.2020 - 05.2021
Highschool Degree -
Erie Highschool