Devmarie Campbell-Williams
Summary
Experienced in child development and program facilitation, fostering environments that promote physical, social, emotional, and cognitive growth. Strong in active listening and communication, effectively collaborating with parents and staff to support children's growth. Experienced in classroom management, lesson planning and maintaining documented observations to track progress.
Overview
11
11
years of professional experience
Work History
Child and Youth Program Associate
Department of Army, Child and Youth Services
04.2018 - Current
- Fosters a positive and interactive environment for children to encourage growth and learning.
- Develops trusting relationships with parents and guardians through consistent communication.
- Facilitates children's development of self-help skills and emotional expression.
- Communicates effectively with coworkers regarding daily activities. Conveys parental and guardian instructions and information to all staff members efficiently.
- Conducts observations to monitor children's developmental progress.
- Contributes to the creation of lesson plans that facilitate engaging, play-based activities for all children in the classroom along with implementing personalized activities for each child derived from individual observations.
- Assist with completing quarterly checkpoints for each child.
Special Services Lead Associate
The Home Depot
Charlotte
05.2017 - 04.2018
- Coached and trained new team members during onboarding processes.
Clarified job expectations and detailed service desk duties and responsibilities. - Provided hands-on training and job shadowing for new employees on internal software systems.
Coached team members through complex issues, promoting independence while offering support as needed. - Oversaw daily operations and scheduling of service desk in absence of department supervisor.
- Executed daily audits of physical inventory for special orders and deliveries, ensuring accuracy against computer records. Identified and resolved discrepancies by locating or replacing missing merchandise. Achieved savings exceeding $10,000 by updating all orders daily to prevent duplicate shipments.
- Achieved high levels of customer satisfaction by providing outstanding service.
Identified and resolved client concerns through active listening strategies.
Contributed to increased repeat customers by addressing complaints effectively.
Special Services Associate
The Home Depot
Charlotte
02.2015 - 05.2017
- Created a welcoming environment by greeting customers upon entry.
Guided customers to specific departments according to their requests. - Addressed customer complaints with active listening and prompt solutions.
- Created a welcoming environment by greeting customers upon entry.Guided customers to specific departments according to their requests.
- Managed high volume of over 100 daily calls, enhancing communication efficiency.
Documented detailed messages for associates or managers to facilitate timely responses.
Addressed customer issues via phone when feasible, promoting resolution.
Initiated outgoing calls to notify customers regarding order and delivery updates. - Sorted, filed, and maintained paperwork and records efficiently.
Assisted returns desk and cash registers as required.
Enhanced customer satisfaction by delivering prompt service and minimizing foot traffic in store.
Education
Bachelor's Degree - Psychology
University of North Carolina At Charlotte
Charlotte, NC05-2016
Skills
- Child development
- Lesson planning
- Program evaluation
- Team collaboration
- Effective communication
- Active listening skills
Timeline
Child and Youth Program Associate
Department of Army, Child and Youth Services
04.2018 - Current
Special Services Lead Associate
The Home Depot
05.2017 - 04.2018
Special Services Associate
The Home Depot
02.2015 - 05.2017
Bachelor's Degree - Psychology
University of North Carolina At Charlotte