Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devoe Weems

Baltimore,MD

Summary

Results-driven professional with over 20 years of experience in telecommunications, specializing in managing complex technical projects for high-profile clients. Proven ability to deliver high-impact projects through strategic planning and execution, ensuring quality outcomes. Strong skills in cross-functional collaboration, networking, and relationship building, contributing to team success and client satisfaction.

Overview

26
26
years of professional experience

Work History

PROJECT MANAGER

HCL Technologies
01.2022 - Current
  • Serve as primary relationship manager for revenue-generating portfolio of 2.5m annually for ten Enterprise accounts within the Northeast corridor.
  • Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly, Business Review (QBR) generation and participation, action planning and funnel management activities.
  • Facilitate regular communication between external and cross functional teams with a focus on increasing customer loyalty, ensuring client satisfaction, and maximizing profitability.
  • Conduct consistent analysis to execute required contract administration functions, such as compliance audits, cost analysis and reviewing options to make expert recommendations.
  • Assist in post-award compliance functions such as VOS upgrades and Lanner Firmware maintenance for all customer network devices to support the latest software version.
  • Manage the transformation of HUB systems and technology in the steady state workstream, deploying managed SD WAN solutions. Efforts consist of new site installations and MACD requests to replace hardware, pre stage Versa appliances.
  • Develops project plans that include, time and budget estimates for all project phases and milestones for onsite smart hands and offshore resources.

Senior Analyst

Verizon Wireless
01.2005 - 01.2022
  • Managed and oversaw high profile accounts during network migrations. Ensured continuous communications with customer and prioritized customer satisfaction through process.
  • Implemented operational improvements by centralizing key telecommunications procedures, translating changes across accounts for customers of the largest carriers of wireless services.
  • Collaborated to maintain data integrity for systems and ensured comprehensive customer inventory.
  • Established partnerships with internal organizations to streamline order flow of new products/services.
  • Provides support to solve a wide range of complex issues/problems.
  • Coordinates transition of programs from development to implementation.
  • Manage multi-million-dollar annual fiscal budgets to procure goods and service ensuring efficiency and accuracy of fulfillment, delivery, activation and implementation of equipment such as cellular devices, accessories and service for those devices.

Implementation Manager, Advanced Data Services

E.SPIRE COMMUNICATIONS INC.
01.1999 - 01.2002
  • Streamlined teams and operations to achieve timely systems installations, accountable for sales, provisioning, and engineering personnel.
  • Oversaw team of specialists responsible for implementing service contracts and provided guidance, analysis and resolutions for all encountered issues.
  • Managed contract negotiations and interactions across multiple departments to ensure customer satisfaction, and worked closely with vendors to improve quality and services provided to company.
  • Directed operations across technical teams (IXCs, ISPs, LECs and CLECs) to implement cutting-edge advanced data system services, and managed installation, move and upgrades to system.

Education

Associates degree - Business Management

Strayer University
Herndon, VA

Skills

  • Project Management
  • Leadership & Training
  • Cross-Team Collaboration
  • Contract Negotiation
  • Advanced Technical Skills
  • Account/Client Management
  • Customer Relations
  • Auditing & Compliance
  • Strategic Analysis
  • Continuous Improvement
  • Vendor Relations
  • Sales & Development
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling

Timeline

PROJECT MANAGER

HCL Technologies
01.2022 - Current

Senior Analyst

Verizon Wireless
01.2005 - 01.2022

Implementation Manager, Advanced Data Services

E.SPIRE COMMUNICATIONS INC.
01.1999 - 01.2002

Associates degree - Business Management

Strayer University

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