Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Devohn Duncan

Jersey City

Overview

10
10
years of professional experience

Work History

Assistant Manager

Footlocker INC
11.2019 - 04.2025
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Mail Handler Assistant

USPS
12.2018 - 01.2019
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Operated postal machines, including postage meters and mail-processing machines.

Team Leader

Chick-fil-A
11.2014 - 06.2016
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

High School Diploma -

Marist High School
Bayonne, NJ
06-2013

Skills

  • Budget assistance
  • Sales monitoring
  • Recruiting and interviewing
  • Customer service and satisfaction
  • Time management
  • Project management
  • Marketing tactics
  • Process improvement strategies
  • Employee supervision
  • Money handling
  • Staff development
  • Business development understanding
  • Employee performance evaluation
  • Problem-solving
  • Workload management
  • Team building
  • Schedule oversight
  • Recruitment and hiring
  • Sales forecasting

Accomplishments

High School my team won the State championship baseball game. Later that summer continued to win a national championship for the MLB RBI Summer league.


Won Store of the year award in two different store locations for footlocker. First team of the year was in Jersey Gardens Mall in Elizabeth, NJ and the second was located in Union City, NJ

Timeline

Assistant Manager

Footlocker INC
11.2019 - 04.2025

Mail Handler Assistant

USPS
12.2018 - 01.2019

Team Leader

Chick-fil-A
11.2014 - 06.2016

High School Diploma -

Marist High School

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Devohn Duncan