Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Akpan

Vacaville,CA

Summary

Experienced customer service professional with a strong background in training new staff and resolving client inquiries. Proficient in data entry and critical thinking, consistently ensuring accurate processing of applications and claims to enhance service quality.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Social Security Adminstration
Oakland, CA
08.2014 - Current
  • Assisted clients in understanding benefits and program eligibility requirements.
  • Resolved inquiries through effective communication and problem-solving techniques.
  • Processed applications and claims with attention to detail and accuracy.
  • Trained new staff on policies, procedures, and customer service best practices.

Leasing Consultant

River Run Apartment Homes
Vacaville, CA
05.2005 - 08.2014
  • Facilitated tenant screenings to ensure qualified applicants for leasing opportunities.
  • Coordinated lease agreements and ensured compliance with property regulations.
  • Conducted property tours, highlighting amenities and features to prospective residents.
  • Maintained accurate records of rental applications and resident interactions in management software.

Education

Solano Community College
Fairfield, CA
05-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Social Security Adminstration
08.2014 - Current

Leasing Consultant

River Run Apartment Homes
05.2005 - 08.2014

Solano Community College