Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Devon Brown

Pensacola

Summary

Experienced Member Service Representative specializing in customer service excellence. Skilled in resolving complex issues and enhancing customer relationships through effective communication. Strong problem-solving abilities demonstrated in high-pressure situations. Achievements include measurable improvements in customer satisfaction and retention metrics.

Overview

13
13
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
Pensacola
06.2023 - Current
  • Processed payments, balance transfers, and account updates with accuracy and efficiency.
  • Investigated fraudulent activities and reported suspicious incidents to relevant departments.
  • Verified customer information to ensure effective account management.
  • Responded to cardholder inquiries, resolved complaints, and guided on product features.
  • Managed incoming calls from customers seeking credit card assistance, delivering appropriate solutions.

Customer Care Representative

Wellspect
Pensacola
02.2022 - 06.2023
  • Delivered exceptional service while answering incoming calls with utmost professionalism.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
  • Processed high volume of calls daily using call management system and web-based communications.
  • Trained and supervised new employees to enhance team productivity and service consistency.

Assistant Office Operations

Ascension Sacred Heart Hospital
Pensacola
04.2015 - 02.2022
  • Processed onboarding paperwork for new hires and rehires efficiently.
  • Posted job announcements and pre-screened applicants for various positions.
  • Maintained accurate employee records by processing status changes promptly.
  • Scheduled meetings and conferences to address personnel issues effectively.
  • Collaborated with HR on innovative talent acquisition strategies and researched market trends.

Pharmacy Technician

CVS Pharmacy
Pensacola
06.2012 - 03.2015
  • Processed over 500 prescriptions daily, reducing customer wait times and ensuring high satisfaction.
  • Verified patient data and billing information to identify and correct erroneous bills.
  • Resolved customer inquiries in-person and via telephone, assisting with orders and system navigation.
  • Collected patient information regarding prescriptions and medical conditions for pharmacist consultations.
  • Facilitated resolution of problematic prescriptions by supporting pharmacists with customer queries.

Education

Associate Of Applied Science - Health Service Management

Pensacola State College
Pensacola, FL
05-2018

High School Diploma -

Spencer High School
Columbus

Skills

  • Payment processing and account management
  • Call handling and customer service
  • Product knowledge and policy adherence
  • Administrative support and office management
  • Fraud investigation
  • Banking operations support
  • Service recommendations

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Promoted from Administrative Assistant to Lead Office Assistant Operations, in less than 12-months.
  • Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Recognized for outstanding performance and team contributions.
  • Selected to train new office personnel in policies, procedures and office management software.
  • Achieved recognition by management for friendly and responsive service.

Affiliations

  • Tug for Toys Volunteer Personnel
  • Reading Pals Volunteer Personnel
  • Valentines for Veterans Volunteer Personnel
  • Manna Food Bank Donations
  • Puppy Drive Donations
  • Paracord For Patriots Volunteer Personnel

Timeline

Member Service Representative

Navy Federal Credit Union
06.2023 - Current

Customer Care Representative

Wellspect
02.2022 - 06.2023

Assistant Office Operations

Ascension Sacred Heart Hospital
04.2015 - 02.2022

Pharmacy Technician

CVS Pharmacy
06.2012 - 03.2015

Associate Of Applied Science - Health Service Management

Pensacola State College

High School Diploma -

Spencer High School

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