Devon Coleman
Sale Creek,USA
Summary
Detail-oriented accounting professional with a background in accounts payable processing and bank statement reconciliation. Expertise in managing cash handling for multiple locations and executing accurate bi-weekly payroll for a sizable employee base enhances financial operations and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Accounting Assistant
Evergreen Real Estate
Chattanooga, USA
01.2023 - Current
- Executed accounts payable tasks by entering invoices for payment, issuing checks for 12 apartment communities, and addressing payment inquiries.
- Supported bookkeeper in reconciling bank statements, posting journal entries, and preparing month-end financial reports.
- Managed bi-weekly payroll for 35 employees through a third-party payroll provider.
Profit Center Support
Havertys Credit Services
Chattanooga, USA
09.2021 - 01.2023
- Supported 100+ store locations in resolving customer refunds and credit card disputes, enhancing overall customer service.
- Answered customer calls promptly, resolving refund inquiries to ensure customer satisfaction.
- Process refunds accurately to maintain customer satisfaction.
- Responded to credit card companies on disputes and fraud claims, maintaining compliance and protecting customer interests.
Assistant Manager
Family Dollar
Chattanooga, USA
01.2019 - 09.2021
- Managed opening and closing procedures ensuring operational readiness.
- Handled customer requests and complaints via calls and emails professionally.
- Maintained inventory control and ordered stock to meet store demands.
- Processed bank deposits and reconciled till and petty cash daily.
Front End Manager and Customer Service Specialist
Family Dollar
Chattanooga, USA
03.2015 - 12.2018
- Executed opening and closing procedures, maintaining seamless store operations.
- Provided change and reconciled cashiers' tills accurately each shift.
- Processed paperwork accurately, supporting daily financial activities and contributing to overall compliance.
- Prepared daily deposits to maintain accurate financial records.
Customer Service Representative/Loan Processor
First Heritage Credit
03.2006 - 05.2008
- Processed loan applications to ensure accuracy and compliance, facilitating timely approvals.
- Provided customer service support to resolve inquiries, enhancing customer satisfaction.
- Maintained detailed records to support loan processing activities.
- Collaborated with team to streamline loan processing workflows, increasing overall efficiency.
Education
High School Diploma -
GATEWAY CHRISTIAN SCHOOL
Soddy-Daisy, TN01-2003
Timeline
Accounting Assistant
Evergreen Real Estate
01.2023 - Current
Profit Center Support
Havertys Credit Services
09.2021 - 01.2023
Assistant Manager
Family Dollar
01.2019 - 09.2021
Front End Manager and Customer Service Specialist
Family Dollar
03.2015 - 12.2018
Customer Service Representative/Loan Processor
First Heritage Credit
03.2006 - 05.2008
High School Diploma -
GATEWAY CHRISTIAN SCHOOL