I am an upbeat and energetic person, who's focus is to ensure that all guests are getting the best customer service to keep them coming back, While always maintaining a positive and profitable environment for my employees.
Overview
3
3
years of professional experience
Work History
Food and Beverage Supervisor
Hilton North Scottsdale at Cavasson
Scottsdale, AZ
11.2022 - Current
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Performed monthly inventory checks to ensure sufficient stock levels for all products.
Collaborated with other departments to coordinate workflow processes between teams.
Maintained positive working relationship with fellow staff and management.
Directed and supervised team of 15 employees in daily operations.
Host, Busser, Food Expo, Server, Bartender
Talking Stick Resort
Scottsdale, AZ
02.2022 - 12.2023
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Studied industry trends to inform planning of bar menu and development of new drink recipes.
Maintained inventory of liquor, beer, wine, and other beverage items.
Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Lead Server
Skagit Valley Casino
Bow, WA
12.2020 - 01.2022
Developed and implemented standard operating procedures for the restaurant's dining room operations.
Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
Education
Some College (No Degree) - Science of Health And Wellness
Iowa Wesleyan University
Mount Pleasant, IA
Skills
Staff Management
Complex Problem-Solving
Inventory Control
References
Jordan Vinaras - Hilton Food and Beverage Manager (480)-710-0870
Kirstie Carmichael - Talking Stick Food and Beverage Manager (480)-375-8459
Kendra Lee - Skagit Casino Food and Beverage Manager (425)-760-3936
Timeline
Food and Beverage Supervisor
Hilton North Scottsdale at Cavasson
11.2022 - Current
Host, Busser, Food Expo, Server, Bartender
Talking Stick Resort
02.2022 - 12.2023
Lead Server
Skagit Valley Casino
12.2020 - 01.2022
Some College (No Degree) - Science of Health And Wellness
Group Rooms Coordinator/Sales Administrator at Hilton North Scottsdale at CavassonGroup Rooms Coordinator/Sales Administrator at Hilton North Scottsdale at Cavasson