Devon Dasilva
Norwood,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Manager
Boch Automotive
06.2022 - Current
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
BDC Director
Boch Automotive
08.2021 - 06.2022
- Directed the centralized Business Development Center (BDC) operations for multiple dealerships.
- Implemented process improvements to streamline lead management and increase conversion rates.
- Oversaw a team of BDC representatives across different locations, ensuring consistent performance and adherence to company standards.
- Collaborated with dealership management to develop marketing strategies and promotions to drive sales and customer engagement.
BDC Manager
Boch Automotive
03.2021 - 08.2021
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
BDC Team Leader
Boch Automotive
07.2020 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
BDC Representative
Boch Automotive
10.2018 - 07.2020
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
Education
High School Diploma -
Sant'Anna International School
Sao Paulo, Brazil06.2013
Skills
- Sales team training
- Staff Management
- Performance Management
- Sales processes
- Persuasive Negotiations
- Sales Coaching
- Goal Setting
- CRM Software
- Bilingual
Languages
Portuguese
Native or Bilingual
Timeline
Sales Manager
Boch Automotive
06.2022 - Current
BDC Director
Boch Automotive
08.2021 - 06.2022
BDC Manager
Boch Automotive
03.2021 - 08.2021
BDC Team Leader
Boch Automotive
07.2020 - 03.2021
BDC Representative
Boch Automotive
10.2018 - 07.2020
High School Diploma -
Sant'Anna International School
Similar Profiles
Claudio GuimasClaudio Guimas
Business Development Director at Boch DCD AutomotiveBusiness Development Director at Boch DCD Automotive
Jennifer AnzekJennifer Anzek
Customer Service Specialist at Villeroy & BochCustomer Service Specialist at Villeroy & Boch
John RaineyJohn Rainey
Sales Representative at The Boch Company, (Bachendorf's Jewelers)Sales Representative at The Boch Company, (Bachendorf's Jewelers)
Matthew GillisMatthew Gillis
Director of Athletics at Westwood Public SchoolsDirector of Athletics at Westwood Public Schools
ALVIN MARVIN BUKENYAALVIN MARVIN BUKENYA
Staff Accountant at Africa Direct LimitedStaff Accountant at Africa Direct Limited