Devon Dasilva
Norwood,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Sales Manager
Boch Automotive
06.2022 - Current
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
BDC Director
Boch Automotive
08.2021 - 06.2022
- Directed the centralized Business Development Center (BDC) operations for multiple dealerships.
- Implemented process improvements to streamline lead management and increase conversion rates.
- Oversaw a team of BDC representatives across different locations, ensuring consistent performance and adherence to company standards.
- Collaborated with dealership management to develop marketing strategies and promotions to drive sales and customer engagement.
BDC Manager
Boch Automotive
03.2021 - 08.2021
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
BDC Team Leader
Boch Automotive
07.2020 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
BDC Representative
Boch Automotive
10.2018 - 07.2020
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Increased lead generation by conducting thorough market research and targeted outreach efforts.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
Education
High School Diploma -
Sant'Anna International School
Sao Paulo, Brazil06.2013
Skills
- Sales team training
- Staff Management
- Performance Management
- Sales processes
- Persuasive Negotiations
- Sales Coaching
- Goal Setting
- CRM Software
- Bilingual
Languages
Portuguese
Native or Bilingual
Timeline
Sales Manager
Boch Automotive
06.2022 - Current
BDC Director
Boch Automotive
08.2021 - 06.2022
BDC Manager
Boch Automotive
03.2021 - 08.2021
BDC Team Leader
Boch Automotive
07.2020 - 03.2021
BDC Representative
Boch Automotive
10.2018 - 07.2020
High School Diploma -
Sant'Anna International School