Devon Gidden

Dynamic Service Advisor Supervisor at ATL Automotive with a proven track record in enhancing customer satisfaction and resolving conflicts. Leveraging strong communication and problem-solving skills, I effectively managed payroll and staff compliance, ensuring operational excellence. Proficient in CDK software and loan management systems, I drive results through teamwork and attention to detail.

• Certificate of Completion in Customer Relationship Selling and Management, MWC Associates Limited, 2012
• Certificate of Participation in Management of Non-Performing Loans, Jamaica Co-operative Credit Union League Ltd., 2009
• Certificate of Participation in Proceeds of Crime Act (POCA), Jamaica Co-operative Credit Union League Ltd., 2008
• Certificate of Participation in Money Laundering Prevention Regulations, Jamaica Co-operative Credit Union League Ltd., 2007
• Certificate of Completion in Risk Based Lending, Jamaica Co-operative Credit Union League Ltd., 2003

• Listening to and creating music
• Reading
• Solving Crossword Puzzles
• Browsing the Internet
• Watching movies

• Employee of the year, 2014, JN Small Business Loans Limited
• Employee of the year, 2000, AAMM Co-op Credit Union Limited

• ATL Automotive, Service Advisor Supervisor, 02/20/23, 10/17/25, Perform Supervisory Duties, Prepare Monthly & Fortnightly Payrolls, Manage and ensure staff follows company protocols, Liaise with parts department, technicians and clients about special order parts etc., Perform Damage Control with irate customers, Perform any other duties assigned
• JN Small Business Loans Limited, Loan Receivable Officer, 07/01/12, 12/31/15, Conducts interviews with delinquent clients to collect payments due and initiate corrective action, Manage the Company’s Bailiffs, assign cases to the bailiffs and monitor same, Review receivables and loan securities and take appropriate action to recover loans, Manage assets repossession, storage and sale of repossessed items, Representing the Company at Resident Magistrate’s Court hearings.
• AAMM Co-op Credit Union Limited, Delinquency Officer, 08/01/97, 12/31/10, Manage all aspects of delinquency., Monitor loans daily and effect collection action on delinquent accounts., Record action taken ensuring that strict follow-up action is taken to settle accounts., Conducts interviews with delinquent clients to collect payments due and initiate enforcement actions.