William Nathan Flower
Foristell,MO
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
22
22
years of professional experience
Work History
Service Advisor Supervisor
Gary's Auto Service & Towing
Florissant, Missouri
12.2016 - Current
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained records of customer interactions and transactions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints in an efficient and courteous manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ordered parts from suppliers as needed for vehicle repairs and maintenance services.
- Prepared invoices for customers upon completion of service orders.
Automobile Technician
Gary's Auto Service
Florissant, Missouri
06.2010 - 12.2016
- Utilized scan tools to diagnose malfunctions related to emissions control systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Repaired or replaced worn parts such as brakes, wheel bearings, and suspension components.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Dismantled assemblies such as power steering units for repair or replacement of parts.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Monitored shop equipment to maintain safe working condition.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Automobile Technician
Hill Brothers
St. Louis, Missouri
05.2006 - 06.2010
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Replaced air filters, fuel filters, spark plugs, brake pads and other wear items.
- Performed scheduled maintenance services such as oil changes, lubrications and tune-ups.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Performed routine maintenance and repairs on vehicles, including oil changes, brakes, exhaust systems and other services as needed.
General Contractor Apprentice
AMZOK Construction
Florissant, Missouri
02.2003 - 05.2006
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Removed old flooring materials such as carpets or tiles when necessary.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
- Cut flooring material to fit around obstructions using hand tools, dies and special equipment.
- Maintained clean work areas throughout project duration.
- Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
- Installed electrical wiring and outlets according to code requirements.
- Completed building repairs and maintenance to walkways, sidewalks and landscaping.
- Installed light fixtures following safety protocols.
- Installed drywall and other wall finishes.
- Installed cabinetry and countertops according to design specifications.
Education
High School Diploma -
Hazelwood Central
St. Louis, Missouri05-2003
Skills
- Vehicle assessment
- Bill preparation
- Documentation and reporting
- Telemarketing expertise
- Clerical support
- Service scheduling
- Customer service
- Service recommendations
- Records maintenance
- Strong work ethic
Timeline
Service Advisor Supervisor
Gary's Auto Service & Towing
12.2016 - Current
Automobile Technician
Gary's Auto Service
06.2010 - 12.2016
Automobile Technician
Hill Brothers
05.2006 - 06.2010
General Contractor Apprentice
AMZOK Construction
02.2003 - 05.2006
High School Diploma -
Hazelwood Central
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