Devon Golden
Grapevine,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Octapharma Plasma Center
08.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Assistant Manager/Physician Substitute
Kedplasma
12.2020 - 08.2023
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
EMS Coordinator/EMS Supervisor
Priority Care Transit
10.2016 - 12.2020
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with other emergency service agencies to create effective disaster response plans for the region.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Acted as liaison with software and hardware companies to maintain functioning of computerized systems. And transportation systems with Dallas Veteran Affairs Hospital.
Education
Healthcare Administration
University of Phoenix
Augusta, GA07.2025
EMT Basic - Emergency Management
Navarro College
Waxahachie, TX12.2014
Skills
- Team motivation
- Customer Relationship Management (CRM)
- Strategic Planning
- Product and service knowledge
Accomplishments
2x American Medical Response Merit Award winner
Timeline
Assistant Manager
Octapharma Plasma Center
08.2023 - Current
Assistant Manager/Physician Substitute
Kedplasma
12.2020 - 08.2023
EMS Coordinator/EMS Supervisor
Priority Care Transit
10.2016 - 12.2020
Healthcare Administration
University of Phoenix
EMT Basic - Emergency Management
Navarro College