Devon G. Parker
Cincinnati
Summary
Communicative Revenue Officer versed in analyzing and interpreting financial records and business practices to determine appropriate resolutions for both government and taxpayers' interest. Customer-oriented and reliable with knowledge of advanced collections actions and concepts. Adept at communicating with taxpayers daily.
Overview
7
7
years of professional experience
Work History
Revenue Specialist
Duke Energy
04.2024 - Current
- Developed basic knowledge of CIS system(s) and revenue services processes
- Resolves billing, accounts receivable, or payment exceptions for routine, non-complex account scenarios.
- Resolved usage, billing issues and other situations that will prevent an accurate bill from being rendered to a mass market customer.
- Resolved pre-bill and post-bill exception/problems that prevent accounts from billing for basic residential and small C&I rate schedules.
- Resolved and completes future dated orders
- Monitors delinquent accounts to collect or take appropriate action to limit financial exposure.
- Reviewed, monitored, and took immediate action to acquire security deposits for mass market accounts.
- Processed accelerated delinquency notification and non-pay disconnect action for customers with returned checks/drafts.
- Acted on 30/60/90 arrears reports for this customers segment, including contact with external customers and internal stakeholders.
Customer Relationship Advocate
Fidelity Investments
01.2023 - 07.2023
- Assisted clients with a broad range of needs including answering questions about account balances, making withdrawals, transferring funds, identifying resources.
- Established rapport and relationships with customers and the team through effective communication.
- Listened and built compassioned skills to support the challenges of our diverse customers.
- Handled different types of situations and conversations driving towards a resolution suitable for all.
Sr. Homeowners Assistance Counselor
Fifth Third Bank
04.2021 - 01.2023
- Utilized in-depth knowledge of loss mitigation options to manage a portfolio of accounts in late stages of delinquency.
- Monitored all accounts associated with Soldiers and Sailors Act to ensure compliance with all guidelines.
- Recorded all collection efforts via the collection system.
- Identified, evaluated and resolved reasons for delinquency.
- Oversaw and resolved all Trial and Repayment Plans.
Homeowners Assistance Counselor
Fifth Third Bank
03.2020 - 04.2021
- Pursued communication with defaulted customers utilizing manual dialing to offer potential workout alternatives.
- Makes collection/demand calls with an account load defined by applicable capacity model.
- Analyzed customer’s situation and collateral risk to present alternative solutions including Forbearance plans, Repayment plans, Modification pre-foreclosures/ Short Sales and Deed in Lieu.
- Ability to explain all workout options within company/investor/insurer guidelines and know the requirements of each one.
- Reviewed, negotiated and recommended action on requests for proposed foreclosure or repossession alternatives.
Guest Service Advocate
Target Co.
10.2018 - 09.2019
- Communicated effectively with guest.
- Worked diligently both independently and with a team.
- Resolved guest issues in a quick and efficient manner.
- Scanned and handled all merchandise.
Social Media strategist and Blogger Intern
Pro-Model & Talent Management
01.2019 - 05.2019
- Wrote PMTM blogs.
- Administered PMTM social media.
- Enhanced social media presence.
- Interviewed models, actors, singers and dancers.
- Communicated effectively with all talents.
Education
Bachelor of Arts - Applied Communications
Kent State University
Kent, Ohio05-2019
Skills
- Collections management
- Tax compliance
- Invoice processing
- Microsoft Excel expertise
- Revenue forecasting
- Salesforce proficiency
- Cash flow management
- Pricing strategy
- Payment processing
- Auditing procedures
- Account monitoring
LEADERSHIP:
- Scholarship Chair, Phi Beta Sigma Fraternity Inc. December 2017-Present
- Director of Fundraising, Voices of Testimony Gospel Choir April 2016-April 2017
- Public Relations chair, Women of All Textures August 2016-April 2017
- Co-chair of Academic Affairs, Black United Students September 2016-May 2017
- Student Success Leader, Student Success Programs April 2015-January 2016
- Vice President, Voices of Testimony April 2017-April 2018
- Chief Financial Officer, Integrated Greek Council April 2017-April 2018
Timeline
Revenue Specialist
Duke Energy
04.2024 - Current
Customer Relationship Advocate
Fidelity Investments
01.2023 - 07.2023
Sr. Homeowners Assistance Counselor
Fifth Third Bank
04.2021 - 01.2023
Homeowners Assistance Counselor
Fifth Third Bank
03.2020 - 04.2021
Social Media strategist and Blogger Intern
Pro-Model & Talent Management
01.2019 - 05.2019
Guest Service Advocate
Target Co.
10.2018 - 09.2019
Bachelor of Arts - Applied Communications
Kent State University