Devon Hairston
Miami,FL
Summary
Broker compensation analyst with expertise in data analysis, financial operations, and client relationship management. Proficient in accounting software, reconciliations, and financial auditing, leading to enhanced accuracy and operational efficiency. Seeking advancement into an assistant controller or junior accountant role to utilize advanced analytical skills and support higher-level financial reporting and controls.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Broker Compensation Analyst
UnitedHealth Group
09.2025 - Current
- Collaborated with cross-functional teams to streamline broker support processes, improving overall operational efficiency.
- Managed client relationships to ensure satisfaction and retention, fostering long-term partnerships.
- Facilitated client transactions, ensuring compliance with industry regulations.
- Analyzed financial data to identify trends and support strategic decision-making.
- Prepared detailed reports to communicate financial performance to stakeholders.
Executive Administrator
Non-Profit Organization
Miami, FL
05.2012 - Current
- Managed monthly financial statements and reconciled accounts, ensuring accuracy for financial reporting.
- Prepared budgets and forecasts to facilitate informed financial planning decisions.
- Developed internal controls to enhance financial integrity and reduce risks.
- Utilized accounting software to maintain precise transaction records, enhancing overall financial tracking.
- Process payroll for employees using specialized payroll software.
- Maintain accurate employee records and payroll data within the HR system.
- Audited, reviewed and compiled payroll reports, records and related summaries.
Bi-lingual Customer Service Team Lead
UnitedHealth Group
Miami, FL
01.2024 - 09.2025
- Led a bilingual customer service team supporting Medicare members across multiple regions.
- Led customer service team to improve member support and satisfaction.
- Delivered training, coaching, and performance evaluations to improve service quality and efficiency.
- Trained staff on effective communication and problem-solving techniques.
- Resolved escalated customer issues with empathy and professionalism.
- Implemented feedback systems to drive continuous improvement in service delivery.
- Analyzed customer service trends to pinpoint training needs and address skill gaps.
- Presented operational updates and performance metrics to leadership.
- Received recognition as a 2024 Service Hero for delivering outstanding customer service and support.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
Accounting Bookkeeper
Devon Hairston Virtual Bookkeeping
Miami, FL
04.2023 - 12.2024
- Provided bookkeeping services to small businesses, including reconciliations, payroll, and financial reporting.
- Managed client accounts using accounting software to ensure accurate bookkeeping.
- Processed invoices and payments for various clients in a timely manner.
- Reconciled bank statements to maintain financial accuracy and integrity.
- Implemented efficient bookkeeping practices to enhance workflow and productivity.
- Ensured accuracy and compliance with accounting standards.
Bi-lingual Customer Service Advocate
UnitedHealth Group
Miami, FL
08.2020 - 01.2024
- Provided bilingual support to customers through phone and online channels.
- Resolved customer inquiries through detailed analysis and tailored solutions, enhancing customer satisfaction.
- Educated customers on health plans and coverage options effectively.
- Delivered resources to Medicare members for clinical care, pharmacy, emotional health, and special needs support, improving access to vital services.
- Simplified complex benefit information for diverse audiences.
- Facilitated communication between business segments and trained new employees on procedures.
- Collaborated with team members to streamline processes, improving overall service quality.
Quality Assurance Field Agent
American Express
Miami/Fort Lauderdale Area
06.2017 - 01.2020
- Increased brand awareness among small to medium-sized business accounts through targeted outreach.
- Conducted in-depth market research to identify customer needs and preferences.
- Provided tailored customer service and sales support, contributing to higher customer satisfaction.
- Streamlined documentation and CRM reporting processes for daily activities, ensuring data accuracy.
- Developed and maintained strong relationships with key clients and stakeholders to drive loyalty.
Financial Services Representative
Foresters Financial Services
Maitland, FL
09.2016 - 05.2017
- Obtained Series 6 and Life, Health & Annuity Licenses.
- Matched clients with investment and insurance products to meet financial goals.
- Managed portfolios to increase profitability.
Client Services Representative
Bank of America
Oviedo, FL
10.2015 - 09.2016
- Assisted with vault audits to ensure accuracy and security of funds exceeding $100,000.
- Processed complex transactions and balanced ATMs and TCDs to maintain operational integrity for over $50,000.
- Ensured compliance with bank policies and government regulations to mitigate risk and uphold standards.
Education
Bachelor of Science - Accountancy & Data Analytics
University of South Florida
Tampa, FL05-2026
Skills
- Accounting software expertise
- Bookkeeping and account reconciliation
- QuickBooks proficiency
- Accounts payable management
- Nonprofit financial oversight
- Financial auditing skills
- Data analysis
Certification
- Life, Health & Annuity, FL 0215, Florida Department of Financial Services, 2016
- Series 6, FINRA, 2016
- Certificate in Spanish, Escuela Bellavista, Santiago, Chile, 2009
Languages
Spanish, Native/Bilingual Proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Broker Compensation Analyst
UnitedHealth Group
09.2025 - Current
Bi-lingual Customer Service Team Lead
UnitedHealth Group
01.2024 - 09.2025
Accounting Bookkeeper
Devon Hairston Virtual Bookkeeping
04.2023 - 12.2024
Bi-lingual Customer Service Advocate
UnitedHealth Group
08.2020 - 01.2024
Quality Assurance Field Agent
American Express
06.2017 - 01.2020
Financial Services Representative
Foresters Financial Services
09.2016 - 05.2017
Client Services Representative
Bank of America
10.2015 - 09.2016
Executive Administrator
Non-Profit Organization
05.2012 - Current
Bachelor of Science - Accountancy & Data Analytics
University of South Florida