Joaquina Moses
Buffalo,USA
Summary
Results-driven Accounts Receivable Professional skilled in optimizing billing processes and resolving discrepancies to enhance cash flow and financial reporting. Proven ability to manage the accounts receivable lifecycle while collaborating with cross-functional teams to tackle complex issues and improve operational efficiency.
Overview
21
21
years of professional experience
Work History
Operating Analyst, Accounts Receivable
MERITAIN HEALTH
01.2014 - Current
- Managed full accounts receivable lifecycle, including invoice generation and payment posting.
- Monitored outstanding receivables and followed up on delinquent accounts to improve cash flow.
- Analyzed billing discrepancies and resolved payment variances to ensure financial accuracy.
- Maintained accurate customer account information in compliance with internal controls.
- Served as primary contact for inquiries regarding accounts and payments from internal and external parties.
- Collaborated with client accounting teams to resolve complex issues and improve overall efficiency.
- Partnered with finance teams to support month-end close activities and ensure reporting accuracy.
- Developed tracking process for carrier reimbursements to increase visibility and accountability.
General Accounting Assistant
UNITED PARCEL SERVICE (UPS)
Buffalo, NY
01.2013 - 01.2014
- Processed brokerage billing transactions and generated customer invoices to ensure accurate billing.
- Maintained accounting records and operational reports with a high degree of accuracy.
- Collaborated with billing, operations, and customer service teams to resolve invoice discrepancies, ensuring timely processing and customer satisfaction.
- Coordinated electronic and traditional invoice distribution, enhancing delivery efficiency.
- Improved invoice distribution efficiency through effective electronic document management.
- Created and managed TIFF and PDF documentation for billing and audit purposes.
- Assisted with reverse billing transactions and supported IME audit activities.
- Supported compliance and audit readiness through accurate documentation and record maintenance.
Export Account Administrator
LOGISTIC DYNAMICS
01.2008 - 01.2012
- Managed carrier invoice exports and customer billing processes within a high-volume logistics environment.
- Generated approximately 600 customer invoices per week while maintaining exceptional accuracy and meeting strict deadlines.
- Successfully managed high-volume invoicing operations while maintaining quality and accuracy standards.
- Investigated and resolved billing discrepancies with customers, carriers, and agents to enhance transaction accuracy.
- Enhanced transaction accuracy through detailed audit reporting and discrepancy resolution.
- Collaborated with Operations, Billing, and accounting departments to improve workflow efficiency and customer service.
- Streamlined document management processes to enhance efficiency and accessibility of billing records.
Travel Agent
GREAT VACATION 4 U
Orlando, FL
01.2006 - 01.2008
- Coordinated comprehensive travel arrangements, ensuring seamless experiences for clients through meticulous planning of airline reservations, hotel accommodations, vacation packages, dining reservations, and entertainment activities.
- Maintained client accounts, ensuring precision in reservations and travel documentation, leading to enhanced client satisfaction and repeat business.
- Delivered exceptional customer service and resolved client concerns promptly and professionally.
- Streamlined daily administrative operations by efficiently managing filing, correspondence, scheduling, and phone support, contributing to overall office efficiency.
Education
Data Entry Certificate - Business Administration
Bryant & Stratton College
NY06-1988
Associate degree - Business Administration
Bryant & Stratton College
NY06-1988
Skills
- Accounts receivable management
- Billing and invoicing
- Payment processing
- Invoice processing
- Account reconciliations
- Collections and aging analysis
- Cash flow management
- Accounting software expertise
- Financial reporting support
- Process improvement
- Internal controls and compliance
- Attention to detail
- Client relationship management
- Advanced Microsoft Excel
- Pivot tables and lookup functions
- Spreadsheet management
- Data analysis techniques
- Issue resolution and problem solving
- Cross-functional collaboration
- Client support
Professional Development
- HIPAA Compliance Training
- Accounts Receivable & Billing Operations Training
- Financial Systems Training (MAS90, GP, Sage Accpac, Salesforce)
- Microsoft Excel Advanced Functions & Reporting
- Internal Controls & Financial Compliance Training
- Customer Service & Business Communications Training
Professional Highlights
- 15+ years of progressive experience in Accounts Receivable, Billing, and Accounting Operations.
- Developed process improvements that strengthened reimbursement tracking and reduced outstanding aging balances.
- Generated and managed approximately 600 invoices weekly in a fast-paced, deadline-driven environment.
- Known for building strong working relationships across Accounting, Finance, Operations, Customer Service, and Client Support teams.
- Proven ability to identify issues, implement solutions, and improve financial accuracy and operational efficiency.
- Consistently recognized for reliability, accountability, attention to detail, and commitment to customer service.
Timeline
Operating Analyst, Accounts Receivable
MERITAIN HEALTH
01.2014 - Current
General Accounting Assistant
UNITED PARCEL SERVICE (UPS)
01.2013 - 01.2014
Export Account Administrator
LOGISTIC DYNAMICS
01.2008 - 01.2012
Travel Agent
GREAT VACATION 4 U
01.2006 - 01.2008
Data Entry Certificate - Business Administration
Bryant & Stratton College
Associate degree - Business Administration
Bryant & Stratton College