Devon Hedblom
Seminole,FL
Summary
Accomplished Security Officer with a proven track record at Carnival Cruise Lines, adept in emergency response and de-escalation techniques. Skilled in patrolling, CCTV surveillance, and bilingual communication (English and Spanish), enhancing guest safety and satisfaction. Demonstrated excellence in incident reporting and fostering a secure, welcoming environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Busch Gardens Tampa Bay
10.2022 - 12.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Guest Service Representative
Disneyland Resort
09.2021 - 08.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Security Officer
Carnival Cruise Lines
03.2018 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Sarita Beach Resort
01.2015 - 12.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
James Madison
Norcross, GA04-2014
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- De-escalation techniques
- English fluency
- Spanish Fluency
- Security operations experience
- Patrolling
- Bomb threat procedures
- CCTV monitoring
- CCTV surveillance
- Surveillance
- Emergency response
Accomplishments
- Helped company recover $[Amount] by identifying and reporting internal theft.
- Successfully completed two-week security training program.
- Reduced shoplifting rates by [Number]% through improved surveillance procedures.
- Established and maintained anti-hijack and major theft protocol.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Crowd Manager Training Certificate – Various Fire Marshal Offices or Online Providers.
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- Pepper Spray Certification - Various State Departments of Justice or Private Providers.
- Executive Protection Specialist Certificate – Select International Executive Protection Schools.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Smart Card Alliance Contactless Payment and NFC Certifications – Secure Technology Alliance.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Casino Surveillance Professional Development Program Certificate – Various Gaming Control Boards or Casino Operator Training Programs.
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Busch Gardens Tampa Bay
10.2022 - 12.2023
Guest Service Representative
Disneyland Resort
09.2021 - 08.2022
Security Officer
Carnival Cruise Lines
03.2018 - 09.2019
Security Officer
Sarita Beach Resort
01.2015 - 12.2017
- Crowd Manager Training Certificate – Various Fire Marshal Offices or Online Providers.
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- Pepper Spray Certification - Various State Departments of Justice or Private Providers.
- Executive Protection Specialist Certificate – Select International Executive Protection Schools.
- Firearms Training Certification - Various State Agencies or Private Institutions.
- Smart Card Alliance Contactless Payment and NFC Certifications – Secure Technology Alliance.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Casino Surveillance Professional Development Program Certificate – Various Gaming Control Boards or Casino Operator Training Programs.
High School Diploma -
James Madison
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