Hi, I’m
Devon Hildebrandt
Member Engagement Specialist II
Denver,CO
My job is to awaken possibility in other people...if their eyes are shining, you know you're doing it.
Benjamin Zander
Summary
A forward-thinking, analytical professional with 6+ years experience in coaching and client success. Demonstrated expertise in developing solutions for individuals according to their needs and goals. Works efficiently to accomplish the task at hand. Strong confidence in building interpersonal relationships in a friendly and genuine manner.
Overview
9
years of professional experience
5
years of post-secondary education
Work History
GuildDenver, CO
Member Engagement Specialist II
09.2019 - Current
Job overview
- Proactively communicate with Guild members to provide perspective about their benefit, employer’s policy, program options, and troubleshoot technical issues via outbound ticket resolution via phone, email, and scheduled appointment.
- Nourish relationships by learning about prospective students’ work, educational experience, and goals to effectively help them understand their benefits and paths to education.
- Respond to inbound questions regarding benefits, employer’s policy, program options, and technical issues via case and email.
- Proven track record of creating high quality interactions with Guild members that deliver optimal experience.
- Proven track record of consistently handling employer partner calls with high levels of accuracy and compliance.
- Own the outcomes of these conversations as key to the students’ paths forward as well as a critical component to Guild’s long term success.
- Mentor and assist with training new hires.
- Developed metrics dashboards using business intelligence tools (Looker, Salesforce) for ICs in Member Engagement to track and goal set their performance.
The Boys & Girls Club Of Weld CountyGreeley, CO
Unit Director
06.2014 - 07.2019
Job overview
- Effectively manage a high performing club team and oversee direct reports and volunteers by providing support, coaching and feedback, supervision, and guidance.
- Maintain high performance expectations for all staff members that fosters a culture of teamwork, respect, excellence, integrity, and innovation.
- Monitor and approve all time keeping records for direct reports for bi-monthly payroll.
- Collaborate in the hiring of direct reports.
- Oversee the identification and evaluation of opportunities to improve program effectiveness based on participation and achievement of stated goals.
- Daily communication with administration and parents about club activities and behaviors (In-person, Email, Telephone).
- Oversee growth strategy for average daily attendance and overall membership.
- Handled complaints from families and immediately took steps for quick resolution and to prevent reoccurrence.
- Develop and cultivate partnerships within community organizations and regional school systems to advance programs at the Club site.
Education
University of Northern ColoradoGreeley, CO
Bachelor of Science from Music Business
08.2011 - 05.2016
University Overview
- Dean's List: 2012, 2013, 2014, 2015, 2016
- Cum Laude Graduate
- Capstone Project: May Play Music Festival, Talent Buyer and DOS Operations
- Extracurricular Activities: Award winning vocal jazz ensemble, VocaLab
Skills
Fast Learner
Detail Oriented
Microsoft Office Suite
Salesforce Lightning
Looker BI Tool
Basic SQL
Coaching/Advising
Compliance adherence
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Engagement Specialist II
Guild
09.2019 - Current
Unit Director
The Boys & Girls Club Of Weld County
06.2014 - 07.2019
University of Northern Colorado
Bachelor of Science from Music Business
08.2011 - 05.2016