Devon Hollister
Carrollton,GA
Summary
Skilled home appliance repairer with background in diagnosing and repairing a wide range of household appliances including refrigerators, washing machines, and ovens. Possess strong troubleshooting abilities and in-depth knowledge of electrical systems and appliance functionality. Demonstrated skill in providing efficient solutions that minimize downtime and ensure customer satisfaction. Have made significant impacts by improving service turnaround times and reducing costs through effective inventory management of spare parts.
Overview
7
7
years of professional experience
Work History
Appliance Technician
Sears
Carrollton, GA
10.2023 - Current
- Diagnosed and repaired household appliances such as ovens, washing machines, dryers, dishwashers and stoves.
- Inspected appliance components for signs of wear and tear.
- Checked connections between components for proper alignment and operation.
- Repaired and serviced kitchen and laundry room appliances.
- Recommended replacement parts and routine maintenance.
- Ordered replacement parts when needed from suppliers.
- Explained to customers how to operate their newly installed or repaired appliances.
- Evaluated appliance performance to determine necessary repairs or replacements.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Communicated effectively with customers regarding product features, warranties.
- Ordered supplies, tools and equipment to complete repairs.
- Disassembled broken and defective equipment to facilitate repairs.
- Replaced worn or defective parts using hand tools and power tools.
- Removed, disassembled, and fixed appliance parts.
- Repaired electrical wiring issues related to appliances.
- Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
- Conducted routine check-ups on customer's existing systems to identify potential problems before they arise.
Sales and Service Representative
Auto-Chlor System
Atlanta, GA
10.2018 - 10.2023
- Handled sales, installation, maintenance, and repair of commercial dishwashing units for major restaurant chains.
- Decreased inventory losses by 25% by identifying root causes and implementing innovative solutions.
- Performed over 60 preventative maintenance service calls monthly, ensuring optimal equipment functionality.
- Strengthened customer retention by offering discount options.
- Resolved customer issues promptly and professionally.
- Analyzed customer feedback to improve service quality standards.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Trained junior technicians on best practices for machine operation and repair.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Assisted in the installation of new machinery and equipment.
- Repaired machines, equipment or structures using tools or equipment.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
Machine Operator
Ernie Green Industry
Atlanta, GA
09.2017 - 10.2018
- Operated complex assembly machinery for processing raw materials and market preparation, ensuring equipment functionality through routine quality control checks.
- Conducted routine quality control checks and performed minor repairs, achieving a machinery uptime rate of over 95%.
- Observe machine operations to detect any problems or defects in the finished product.
- Unload finished products from machines onto conveyors or other transport systems.
- Collaborate with other departments when necessary for successful completion of projects.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Load raw materials into machines according to specified measurements.
- Monitored and observed production line to watch for pile-ups and jams.
- Monitor the feed and speed of machines during the machining process.
- Comply with company policies regarding quality control procedures.
Education
High School Diploma -
Westerville North High School
Westerville, OH05-2014
Skills
- Customer service and communication
- Technical diagnosis
- Preventive maintenance
- Appliance repair
- Gas appliance repair
- Electrical appliance repair
- Electrical and mechanical troubleshooting
- Diagnostic tools
- Installation expertise
- Managing schedules
- Documenting changes
- Repairing units
- Safety protocols and compliance
- Technical documentation and reporting
- Plumbing (4 years)
- Direct sales
- Assembly
- Quality control
Timeline
Appliance Technician
Sears
10.2023 - Current
Sales and Service Representative
Auto-Chlor System
10.2018 - 10.2023
Machine Operator
Ernie Green Industry
09.2017 - 10.2018
High School Diploma -
Westerville North High School
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