Open To Work
De Von Johnson
Marion,NC
Work Preference
Summary
Results-driven Team Leader with expertise in customer focus and staff development. Proven ability to enhance operational efficiency and drive team performance through effective scheduling and performance coaching.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Walmart
Weaverville, NC
02.2026 - Current
- Led team in daily operations, ensuring efficient workflow and adherence to store policies.
- Trained new associates on customer service best practices and operational procedures.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Assisted in implementing safety protocols, reducing workplace incidents through proactive measures.
- Developed schedules, optimizing staff coverage during peak hours to enhance customer experience.
- Resolved customer complaints promptly, maintaining high satisfaction standards within the store environment.
Assistant Store Manager
Walmart
Boone, NC
03.2022 - 02.2026
- Assisted in daily operations, ensuring efficient store management and customer satisfaction.
- Trained and mentored new associates on operational procedures and customer service standards.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Coordinated team scheduling to optimize labor costs while maintaining service levels.
- Analyzed sales trends to inform merchandising strategies, contributing to increased revenue growth.
- Led weekly team meetings focused on performance goals, fostering a collaborative work environment.
General Manager
Tarheel Capital ( Wendy's)
Boone, NC
03.2004 - 03.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Deputy Sheriff
Ashe County Sheriff's Office
Jefferson, NC
03.1999 - 03.2004
- Enforced local laws and regulations to ensure community safety and security.
- Conducted thorough investigations, gathering evidence and interviewing witnesses effectively.
- Collaborated with community organizations to enhance public awareness of crime prevention initiatives.
- Prepared detailed reports on incidents, arrests, and investigative findings for legal proceedings.
Education
Associate of Science -
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Staff development
- Employee scheduling
- Performance coaching
- Motivational
Accomplishments
- Supervised team of 160 staff members.
Certification
Serv-Safe
Top 200 General Manager for Wendys
Wendy's had 6434 General managers and I was chosen as one of the Top 200 for my results in all metrics for the restaurant industry. Sales growth, inventory level, customer satisfaction, employee learning, training guides. Also for the yearly inspection for operations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Leader Manager
Walmart
02.2026 - Current
Assistant Store Manager
Walmart
03.2022 - 02.2026
General Manager
Tarheel Capital ( Wendy's)
03.2004 - 03.2022
Deputy Sheriff
Ashe County Sheriff's Office
03.1999 - 03.2004