Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
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Devon Jones

Kew Gardens,NY

Summary

I am an ambitious, career-focused individual seeking Support Associate position to propel a career in IT. In addition to over ten years working in customer service my experience analyzing and responding to stressful situations whether it be troubleshooting issues and fast paced on the fly problem solving, and customer frustrations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Onsite Support Specialist

Access411
New York, NY
02.2024 - Current
  • Provided onsite technical support for hardware and software issues to end-users.
  • Performed troubleshooting, repairs, installation and maintenance of computers, printers, scanners and other peripherals.
  • Diagnosed system errors and configured system settings as required.
  • Assisted with the setup of new workstations according to company standards.
  • Maintained inventory records of all IT equipment deployed across multiple sites.

Flight Attendant

American Airlines
08.2016 - 01.2024
  • Resolved issues that arise inflight by applying communication and conflict resolution techniques
  • Attended over 100 hours of training in customer service
  • Inventoried aircraft amenities and fulfilled order list for numerous flights daily
  • Demonstrated leadership and teamwork by directing junior team members in proper performance of duties in accordance with company regulations
  • Utilized a travel reservation software called Travel Planner
  • Troubleshooted and communicated inflight technical issues.

Shift lead

Dunkin Donuts
08.2013 - 08.2016
  • Managed a crew of 5 by delegating roles and ensured good work flow
  • Networked with other stores and corporate to maintain store inventory
  • Programmed store monitors to display updated information
  • Troubleshooted and resolved technical issues with Point-of-Sale systems and software.

Education

Some College (No Degree) -

Eastern Gateway Community College

Highschool Diploma -

West Mecklenburg Highschool

Skills

  • Computer Hardware
  • Conflict Management
  • Customer Service
  • Problem Solving
  • Attention to Detail
  • Interpersonal Skills
  • Component Replacement
  • Technical Troubleshooting
  • System Installations

Certification

  • CompTIA A+ Certification, 11/2023, 01/2026
  • Network+ Certificate, Currently studying

Affiliations

  • Virtual machine practice with vmware
  • AD experience
  • Dns, Dhcp, Switches, and other home network configurations

Timeline

Onsite Support Specialist

Access411
02.2024 - Current

Flight Attendant

American Airlines
08.2016 - 01.2024

Shift lead

Dunkin Donuts
08.2013 - 08.2016

Some College (No Degree) -

Eastern Gateway Community College

Highschool Diploma -

West Mecklenburg Highschool
Devon Jones