Devon Keller
Knoxville,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Project Analyst
Pilot Flying J Travel Center
Knoxville, TN
02.2021 - Current
- Documented changes in project scope, objectives, schedule and budget.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Coordinated with external vendors to ensure timely delivery of goods or services needed for the project.
- Participated in meetings with clients regarding their projects' progress, challenges, modifications.
- Prepared costing analyses for projects to optimize project workflows and maintain profit margins.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Handled the coordination and implementation of multiple projects, ensuring successful completion.
Guest Service Representative
Pilot Flying J Travel Center
Knoxville, TN
03.2018 - 06.2021
- Promoted loyalty programs to encourage repeat business.
- Resolved guest complaints in a professional manner.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
Education
High School Diploma -
Halls High School
Halls, TN05-2016
Skills
- Project Management
- Project Scheduling
- Timelines and milestones
- Problem-solving abilities
- Microsoft Excel
- Inventory Management
Timeline
Project Analyst
Pilot Flying J Travel Center
02.2021 - Current
Guest Service Representative
Pilot Flying J Travel Center
03.2018 - 06.2021
High School Diploma -
Halls High School
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