Devon Mark

• Developed strategic partnerships to enhance agency growth and market presence.
• Led training initiatives for agency staff, improving operational efficiency and service delivery.
• Analyzed market trends to identify opportunities, guiding agencies in maximizing their potential.
• Implemented performance metrics to track agency effectiveness, ensuring alignment with organizational goals.

• Directed daily oversight and leadership for hospitality and cleaning ambassador program.
• Directed team of ambassadors to strategically elevate program visibility across the district.
• Facilitated client engagement with City of Elkhart to oversee daily district program operations and implement ongoing program enhancements.
• Assisted in processing payroll for employees on a weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.
• Executed procurement processes for equipment and supplies to ensure operational efficiency.
• Executed process enhancements that minimized operational delays and elevated service quality.
• Designed and implemented training programs to enhance staff skills and operational efficiency.
• Evaluated performance metrics to pinpoint improvement opportunities and enhance decision-making processes.
• Directed budget management initiatives, ensuring alignment of expenditures with organizational objectives.
• Fostered relationships with key stakeholders to drive business development initiatives.
• Oversaw operations staff to ensure adherence to company policies and procedures.
• Facilitated employee empowerment to enhance accountability and performance outcomes.
• Led performance review sessions, identifying improvement areas and formulating action plans.
• Oversaw inventory and supply chain operations to ensure timely and accurate delivery of goods and services.
• Directed hiring, onboarding, and training processes for new employees to align with business objectives.
• Facilitated customer satisfaction enhancement through the establishment of clear communication channels and prompt concern resolution.
• Cultivated a positive work environment to enhance employee retention rates.
• Led initiatives for process improvements, enhancing productivity and minimizing operational costs.
• Spearheaded implementation of safety protocols to ensure a secure working environment.
• Optimized project completion timelines through strategic resource allocation and team leadership.
• Monitored employee attendance and punctuality, addressing recurring issues promptly to mitigate long-term patterns.
• Optimized employee shift scheduling based on customer traffic patterns and individual strengths.
• Optimized operational workflows to drive team efficiency and productivity.
• Scheduling weekly and monthly PM to ensure equipment is working properly, addressing concerns early before heading to the field, significantly reducing downtime.

• Assisted in managing shipping department by tracking incoming purchase orders and coordinating with sales management on shipping timelines. Supported warehouse operations by overseeing cleaning team responsible for maintaining and tracking accessories from purchase orders. Collaborated with warehouse team to receive, store, and prepare materials for production and shipping. Monitored internal inventory levels and submitted requests for new supplies as necessary.
• Developed and implemented a comprehensive warehouse audit system, ensuring weekly and biweekly evaluations based on device costs.
• Implemented quality control measures that reduced monthly error rate from 12% to 0.3%.

• Delegate picking and packing ecommerce and wholesale orders between associates and me. Restocking internal inventory. Communicating with management any issues that arise. (Conflict with fulfillment timeframe expectations, missing shipment information, missing inventory) if it cannot be quickly solved.

Assisted in unloading trucks daily while collaborating with drivers on deliveries. Verified stock levels and entered information into the computer system. Managed incoming calls and scheduled appointments efficiently. Created paper transfers from warehouse to plants, including generating purchase orders and transferring inventory. Conducted daily cycle counts to maintain accurate inventory levels.

• Unload shipments and deliver to the appropriate departments. Aid forklift drivers in locating inventory. Cycle count parts and aid in cleaning.

• Unload and organizing materials from trucks into our warehouse. Pull units around the yard and park them. Supply line with materials to ensure production keeps moving. Worked final finish line and receiving

• Work with team to ensure great customer service and 5s for our store. Cycle count and order inventory plus manage bank drops. Delivered goods to customers homes and setting up product demos.

• Preform maintenance and repair powder coat booth machine and hand gun. Keep inventory logs, order parts each week. Schedule the order of parts to paint each day and coordinate with line to keep production moving.

• Unload and sort material. Operate various lifts including sidewinder to carry awning tubes throught building. Prepare and load awnings for delivery and keep the line stocked.