Devon Martin
Lauderhill,Florida
Summary
Devon Martin is a Hardworking Individual committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. I'm also Well-organized possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.
Overview
6
6
years of professional experience
Work History
Validation Clerk
Broward County Clerk of Courts
Fort Lauderdale, Florida
09.2024 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Generated daily reports of sales activity for management review.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled customer information into organized databases for easy access.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Cashier
Whole Foods Market Inc
Davie, Florida
08.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Keyholder
US Polo Assn
Sunrise, FL
06.2023 - 08.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate
H&M Hennes & Mauritz
Plantation, FL
06.2022 - 06.2023
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Built and maintained relationships with peers and upper management to drive team success.
Merchandising Execution Team Associate
Home Depot
Davie, FL
03.2022 - 06.2022
- Cleaned and organized display cases, shelves and aisles.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Placed prices and descriptive signage to enhance displays and promote items.
- Established and maintained proper high-traffic displays, resulting in increased sales.
Store Associate
Kohl's
Plantation, FL
06.2021 - 03.2022
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Assisted Customers who were returning packages for amazon and shipping them back to the retailer.
Cashier
Burlington
Sunrise, FL
02.2021 - 04.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Used suggestive selling techniques to promote add-on sales.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Guest Advocate
Target
Plantation, FL
10.2020 - 01.2021
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
Stock Associate
Banana Republic Factory Store
Sunrise, FL
07.2019 - 01.2020
- Replenished items to maintain stock availability.
- Palletized merchandise for easy movement to sales floor locations.
- Lifted materials of varied weights on regular basis.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Clerical Worker
Plantation high school
Plantation, FL
06.2018 - 08.2018
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered phone calls and welcomed visitors to office.
- Collected and coded various documents to prepare for filing, storage and processing.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Delivered messages and ran errands.
Education
High School Diploma -
Piper High School
Sunrise, FL06.2020
Skills
- Customer Needs Assessment
- Time Management
- Dispute Mediation
- Problem-Solving
- Policy and Procedure Adherence
- Merchandising Knowledge
- Flexible Schedule
- Verbal and Written Communication
- Cash Handling
- Customer Service
- Teamwork and Collaboration
- Merchandising
Timeline
Validation Clerk
Broward County Clerk of Courts
09.2024 - Current
Cashier
Whole Foods Market Inc
08.2023 - 08.2024
Keyholder
US Polo Assn
06.2023 - 08.2023
Sales Associate
H&M Hennes & Mauritz
06.2022 - 06.2023
Merchandising Execution Team Associate
Home Depot
03.2022 - 06.2022
Store Associate
Kohl's
06.2021 - 03.2022
Cashier
Burlington
02.2021 - 04.2021
Guest Advocate
Target
10.2020 - 01.2021
Stock Associate
Banana Republic Factory Store
07.2019 - 01.2020
Clerical Worker
Plantation high school
06.2018 - 08.2018
High School Diploma -
Piper High School
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