DEVON MAY WILLMORE
Boiling Springs,SC
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Mazda Of Greenville
06.2024 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Fren Anderson Hyundai
06.2021 - 02.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Technician
Vic Bailiey Subaru
01.2019 - 04.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Senior Technician
Valvoline
10.2018 - 12.2018
- Lube technician
- Brakes
- Clean the shop
Lube Technician
Benson Hyundai
02.2016 - 10.2018
- Recalls/campaigns
- Tires
- Brakes
- Used cars
- Pdi's
- Clean the shop
- Line tech training
Assistant Manager
Valvoline
12.2014 - 01.2016
- schedule making
- Hiring
- inventory
- training
Parts/ Runner
Benson Nissan
04.2013 - 12.2014
- I started in the parts department when the dealership was still Farrell Kia
- My responsibilities were getting parts to technicians, local shops, customer service
- Cleaning and organizing the parts department
- Then when Benson took over I was a runner
- I drove for the dealership to all of the other Benson dealerships
- I filled in for employees when they were on vacation
- Such as, the collison center for Nissan, the service drive for Hyundai
Education
Hyundai Training School -
Hyundai Training School
12.2016
High School - Basics, Some College
Boiling Springs High School
06-2009
Skills
- Fast Learner
- Intermediate
- Customer Service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Team player mentality
- Handling Customer Complaints
- Goal-oriented mindset
Certificationshonors
Bronze Level Technician, Hyundai Motors of America, 12/01/16
Timeline
Service Advisor
Mazda Of Greenville
06.2024 - 08.2024
Service Advisor
Fren Anderson Hyundai
06.2021 - 02.2024
Technician
Vic Bailiey Subaru
01.2019 - 04.2021
Senior Technician
Valvoline
10.2018 - 12.2018
Lube Technician
Benson Hyundai
02.2016 - 10.2018
Assistant Manager
Valvoline
12.2014 - 01.2016
Parts/ Runner
Benson Nissan
04.2013 - 12.2014
Hyundai Training School -
Hyundai Training School
High School - Basics, Some College
Boiling Springs High School
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