Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kylie Kenton

Woodside,DE

Summary

Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing a remote job opportunity.

Overview

10
10
years of professional experience

Work History

Service Advisor

Winner Ford Dover
Dover, DE
10.2022 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Scheduling appointments for service work to be performed on vehicles.
  • Collected deposits or payments and arranged for billing.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Promptly responded to customer inquiries via phone, email or in person.

Server

Outback Steakhouse
Dover, DE
02.2019 - 10.2022
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Assistant Manager/Retail Sales

Mens Warehouse
Dover, DE
03.2017 - 02.2019
  • Assisted customers in selecting appropriate men's suits for their needs, providing advice on fit, fabric and styling.
  • Provided excellent customer service by attending to all queries promptly and efficiently.
  • Conducted regular inventory checks to monitor stock levels and order new products as necessary.

Assistant/4th Key Management

Fye
Dover, DE
11.2014 - 01.2017
  • Implemented retail sales strategies to increase revenue from product sales.
  • Monitored sales performance of regional sales team and provided feedback on improvement opportunities.
  • Maintained records of attendance numbers, ticket sales, concession sales.

Education

Diploma -

Smyrna High School
Smyrna, DE
04.2018

Skills

  • Hardworking
  • Self-motivated
  • Fast learner
  • Problem Solver
  • Documentation And Reporting
  • Performance Goals
  • Sales expertise
  • Listening Skills
  • Excellent Communication
  • Account Management
  • Point of sale system
  • Work Order Interpretation
  • Customer Relationship Management
  • Multitasking and Organization
  • Customer Service

Accomplishments

  • High customer satisfaction rating (high CSI score)
  • Top sales for almost two years
  • Certified Ford training in customer service & sales

Affiliations

-Problem solving games & riddles

-Board & video games

-Arts & crafts

Timeline

Service Advisor

Winner Ford Dover
10.2022 - Current

Server

Outback Steakhouse
02.2019 - 10.2022

Assistant Manager/Retail Sales

Mens Warehouse
03.2017 - 02.2019

Assistant/4th Key Management

Fye
11.2014 - 01.2017

Diploma -

Smyrna High School

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Kylie Kenton