Devon McCaffrey
Romeo,MI
Summary
Managed daily dispatch operations to support timely deliveries and maintain route schedules. Coordinated logistics activities to assist drivers and optimize delivery processes. Collaborated with team members to reduce delays and improve overall service quality.
Overview
12
12
years of professional experience
Work History
Dispatch Manager / Roll Off Dispatcher
Priority
05.2021 - 02.2026
- Optimized scheduling and routing of roll-off trucks to enhance delivery efficiency.
- Cultivated and sustained robust client relationships to guarantee timely and dependable service delivery.
- Oversaw real-time traffic monitoring and optimized routes to enhance travel efficiency.
- Mentored and developed dispatch staff on logistics systems and operational procedures.
- Monitored adherence to safety regulations and company policies to mitigate risks.
- Oversaw daily dispatch operations and optimized workflow performance.
- Resolved customer issues promptly and effectively to ensure satisfaction.
- Optimized dispatch procedures to enhance operational efficiency.
- Implemented GPS tracking systems to enhance fleet movement and operational efficiency.
- Analyzed operational processes to identify and implement cost-saving opportunities.
Customer Service Manager
Priority
04.2021 - 02.2026
- Developed and implemented customer service procedures to enhance operational efficiency.
- Led training and supervision of customer service team members to enhance service quality.
- Resolved escalated customer issues to enhance client satisfaction and loyalty.
- Oversaw scheduling operations to guarantee optimal staffing coverage.
Office Manager
Shipment Experts Logistics
08.2014 - 04.2021
- Directed daily office operations to enhance efficiency and productivity.
- Managed executive scheduling and streamlined administrative operations.
- Oversaw training and development of administrative staff to enhance operational efficiency.
- Established and optimized organized filing and documentation systems.
- Leveraged Microsoft Office and management tools to enhance reporting efficiency.
- Facilitated company meetings and events while adhering to budgetary constraints.
- Directed inventory and office supply systems to ensure operational efficiency.
- Directed onboarding processes for new employees to ensure seamless integration.
- Facilitated seamless internal and external communications with professionalism.
- Monitored performance metrics and executed strategic improvements.
- Fostered a collaborative and supportive team culture.
Education
College Prep Diploma - undefined
Romeo High School
Skills
Route Optimization
Logistics Coordination
Fleet Scheduling
GPS Tracking
Operational Management
Customer Service
Problem Solving
Team Leadership
Record Keeping
Timeline
Dispatch Manager / Roll Off Dispatcher
Priority
05.2021 - 02.2026
Customer Service Manager
Priority
04.2021 - 02.2026
Office Manager
Shipment Experts Logistics
08.2014 - 04.2021
College Prep Diploma - undefined
Romeo High School