Summary
Overview
Work History
Education
Skills
Timeline
Generic

De'Von Moore

Coolidge,AZ

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, focusing on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist I

symplr Software
02.2022 - Current
  • Delivered exceptional customer support through prompt responses to inquiries via calls and emails regarding products and services
  • Collaborated with the software development team to identify, report, and resolve bugs, assisting in the deployment of release fixes
  • Researched and identified solutions to technical problems
  • Maintained 2-day time to resolution metrics at all times
  • Always at the top percentage of my team for case closures each month
  • Maintained 15 plus High customer satisfaction surveys a month

Insurance Sales and Service III

USAA
11.2020 - 02.2022
  • Advised clients on insurance coverage options based on detailed analysis of their specific needs, utilizing persuasive sales techniques to enhance sales performance
  • Articulated the features, benefits, and drawbacks of various policies, resulting in increased sales and client satisfaction
  • Managed approximately 200 inbound and outbound sales calls weekly, effectively qualifying leads and providing tailored insurance solutions
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Negotiated contracts and terms of sale with potential customers

Paraprofessional Educator

Coolidge Unified School District
08.2017 - 05.2020
  • Supported individual and small groups of 5 learning to reinforce educational concepts, enhancing student engagement and achievement
  • Monitored student progress, adapting tutoring methods to meet diverse learning needs and improve reading skills
  • Developed instructional materials aligned with curriculum standards for both group and individual instruction
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support lead teacher
  • Administered tests and assessments to evaluate student progress and performance

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
03.2024

Skills

  • Customer service excellence
  • Problem-solving
  • Ticket management
  • Analytical thinking
  • Call center experience
  • Salesforce
  • Technical troubleshooting
  • Adaptability and flexibility
  • Email management
  • Multitasking and organization
  • Appointment scheduling
  • Verbal and written communication
  • Product knowledge

Timeline

Customer Support Specialist I

symplr Software
02.2022 - Current

Insurance Sales and Service III

USAA
11.2020 - 02.2022

Paraprofessional Educator

Coolidge Unified School District
08.2017 - 05.2020

Bachelor of Science - Information Technology

University of Phoenix

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De'Von Moore